“If people like you they’ll listen to you, but if they trust you they’ll do business with you.”
As we all know, OSS is a sticky business. Once an OSS vendor gets into an organisation, it’s often hard to get them out.
I’ve seen OSS vendors treat their customers more like competitors than partners, engineering their products to be nearly impossible to remove and trying to rort them with change requests or fight with them at every opportunity.
As an independent bystander it has always surprised me because in these situations it is obvious that trust has left the relationship and the partnerships have broken down shortly afterwards. As Zig states above, they’ll only want to do business with you if they trust you and your organisation.
Who are the OSS vendors that you trust implicitly? What is it about their modus operandi that makes them more trustworthy than their competitors?
As OSS vendors, can a reputation of trustworthiness actually be a key pillar of successful differentiation or am I being too naïve in this cut-throat business?