“If people like you they’ll listen to you, but if they trust you they’ll do business with you.”
Zig Ziglar.
As we all know, OSS is a sticky business. Once an OSS vendor gets into an organisation, it’s often hard to get them out.
I’ve seen OSS vendors treat their customers more like competitors than partners, engineering their products to be nearly impossible to remove and trying to rort them with change requests or fight with them at every opportunity.
As an independent bystander it has always surprised me because in these situations it is obvious that trust has left the relationship and the partnerships have broken down shortly afterwards. As Zig states above, they’ll only want to do business with you if they trust you and your organisation.
Who are the OSS vendors that you trust implicitly? What is it about their modus operandi that makes them more trustworthy than their competitors?
As OSS vendors, can a reputation of trustworthiness actually be a key pillar of successful differentiation or am I being too naïve in this cut-throat business?
Have you ever had an OSS or BSS project that’s impacted by poor data quality? The problem of data integrity gets raised on almost every
“One of my favorite things about designing software is designing the defaults. The defaults define the experience for everyone out of the box. And, therefore,
Have you ever been tasked with mapping out the processes for the telco you work for? Either as a way of documenting current state, or
In the last week alone, I’ve had two potent reminders that the world of OSS is simply (pun intended) too complex. This manifests in many
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
