What’s your future in OSS/BSS more closely linked to – elements of scarcity or abundance?
Did you notice that our previous article (What does the future hold for telco?) touched on scarcity and abundance in telco as well as how
It seems that OSS/BSS are always an afterthought. And always seen as a cost centre rather than a revenue generator.
Now I’m biased of course, but I think that’s such a narrow view. And we need everyone in our industry to spread the same gospel.
I like to think of it like this… Sales teams identify the customers and revenue (let’s call them THE BUY-SIDE). Network teams build the assets that service the customer needs (let’s call them THE SELL-SIDE). But the OSS/BSS are the profit engine because they bring buyers and sellers together.
They initiate revenues (Fulfillment / Activation workflows), they retain revenues (Assurance workflows) and they can identify, then minimise costs (automations, analytics, leakage management, identify ineffective work practices, identify simplification opportunities, workforce coordination, etc, etc). They also have a strong influence on customer experience.
OSS/BSS operationalise the assets (to deliver the services that customers pay for).
How much revenue do our OSS/BSS operationalise? All of it (unless some orders are for professional services and/or being activated directly on the network without touching OSS or BSS systems)
The OSS/BSS also provide the strategic levers for management to pull in future. In times when long-term competitive advantages are hard to find, your OSS/BSS can give significant competitive advantage (if flexible and effective) or hinder it (if inflexible / unadaptable)
Did you notice that our previous article (What does the future hold for telco?) touched on scarcity and abundance in telco as well as how
Do you ever look into the past to determine whether commonalities / discrepancies could be used to inform how you might act into the future?
What’s your Everest? I was out doing a walk today and listening to a podcast (Jeff Lerner‘s “Unlock your Potential” with guest Colin O’Brady [episode #226]) and
Wait, “What??” I hear you ask! No it can’t. Have you ever worked on a BIG OSS project? One where the budget is in the
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.