“(I) likened developing your people at the point of execution to training pilots after you take delivery of your airplanes.”
Jeff Joerres.
Does this sound familiar in the OSS world?
How often have you heard of an OSS implementation being signed off before training commences? Or training just before UAT (User Acceptance Testing) starts?
I liken OSS training to being an apprenticeship rather than a few weeks of training. You need practical, real-life experience, not just generic training packages in a lab environment.
Have you heard examples of CSPs implementing multi-million dollar OSS, only to skimp on training of staff? I’m an advocate of having your OSS pilots helping to build your plane (ie working alongside the suppliers/integrators to implement it).
Come to think of it, Eddie, a great friend and colleague of mine has done both. Built OSS (day job) and planes (for fun). How many other readers can make this claim to fame?
Have you ever had an OSS or BSS project that’s impacted by poor data quality? The problem of data integrity gets raised on almost every
“One of my favorite things about designing software is designing the defaults. The defaults define the experience for everyone out of the box. And, therefore,
Have you ever been tasked with mapping out the processes for the telco you work for? Either as a way of documenting current state, or
In the last week alone, I’ve had two potent reminders that the world of OSS is simply (pun intended) too complex. This manifests in many
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
