Have you ever stopped to wonder who actually uses OSS and BSS tools? Or how many role types (personas) do you think interact with OSS/BSS? Then, to go a step further, have you ever wondered what they do with their OSS and BSS tools?
This was an itch we just had to scratch, so we decided to prepare a list of both, cross-linked, in one spreadsheet. We’ve decided to share it with the OSS/BSS community too.
Click on the image or here to go to the download page.
It’s only a starter list, but still contains over 70 personas and nearly 700 related use-cases. This just goes to show how comprehensive OSS/BSS solutions really are. If we decided to do a deep-dive on the use-cases (which we have for some products / personas in the past), then the use-case list would surely run into many thousands.
Some of the user types are sure to be blatantly obvious, including NOC operators, network designers and more.
Some of the use-cases are going to be equally obvious.
We’d love to hear your thoughts and suggested improvements. Who have we missed? What have we missed?
Similarly, if you’d like a more comprehensive use-case list prepared for your specific product, client, project, etc, then leave us a note and we’d be delighted to discuss with you further.
Standing out in a highly saturated and fragmented OSS market can be really difficult. We’re regularly involved in bake-offs where we see dozens of OSS
One of the things I love about my job is all the vendor demos I get to see. Product demos are one of the four
Have you read the book, “The 4-hour work week” by Tim Ferris? It was one of those relatively rare books that inspired a complete mindset
Over the years, we’ve been involved in many OSS procurement events and have seen a variety of different pricing models proposed by vendors. Being software,
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
