"The most important part of education is proper training in the nursery." Plato Training is only useful if it is context-sensitive and interactive. If you want the best results from training, you have to build customised training for the specific customer environment (ie equipment types, service types, naming conventions, etc). If a load from production data (or a subset thereof) can be facilitated into the training…
Read More »"Faith is the great cop-out, the great excuse to evade the need to think and evaluate evidence." Richard Dawkins Evaluating OSS vendors is never an easy task. There are virtually no apples-for-apples comparisons, even within domains (eg alarm/fault management). Each product set has different features, support, etc. Despite this, I have used an approach similar to this Vendor Selection Workflow for a number of customers The…
Read More »"Simplicity is prerequisite for reliability." Edsger Dijkstra This is the last in this "So, what is it going to be?" series. Do you need your OctopOSS to be highly available (HA), with mullti-site failover, redundancy mechanisms, constant data sych, etc? Or is your OctopOSS non mission critical and doesn't require a DR (Disaster Recovery) site, doesn't need complex data duplication and only requires best effort support and…
Read More »“Products are evaluated, services are experienced” Ken Rutsky So, what's it going to be? Will you have your OctopOSS in your own cage (ie on your site) - the SaaP (Software as a Product) model. Or will you rent your OctopOSS from someone else - the SaaS (Software as a Service) model? What are the implications of each? Software as a Service (SaaS) SaaS is a…
Read More »“Striving for perfection is the greatest stopper there is. It's your excuse to yourself for not doing anything. Instead, strive for excellence, doing your best.” Sir Laurence Olivier So, what is it going to be? Is your OctopOSS going to be built using the "best of breed" approach (ie the best available product) for each aspect of your OSS (eg Fault Management, Performance Management, Inventory, etc)?…
Read More »"Life is a series of steps. Things are done gradually. Once in a while there is a giant step, but most of the time we are taking small, seemingly insignificant steps." Ralph Ransom So, what is it going to be? Is your OctopOSS going to be introduced in phases or is it going to be introduced in one big bang? Phased Approach The phased approach is…
Read More »"The other part of outsourcing is this: it simply says where the work can be done outside better than it can be done inside, we should do it." Alphonso Jackson In the second of our "So, what is it going to be?" series, we look at whether your OctopOSS going to be implemented by: An out-sourced arrangement - with a vendor (ie the original software developer)…
Read More »"Everything comes to us that belongs to us if we create the capacity to receive it." Rabindranath Tagore So, what is it going to be? Is your OctopOSS going to be built up from Commercial Off The Shelf (COTS) software components or are you going to build it yourself? In the early days of OSS, CSPs had little choice but to build their own as there…
Read More »"The ability to simplify means to eliminate the unnecessary so that the necessary may speak." Hans Hofmann OSS vendors have already developed alarm "prioritisation" tools such as de-duplication, escalation, suppression, correlation, etc to help reduce noise. Root-cause Analysis is only as good as the gurus who can identify the patterns of events and then build the associated correlation algorithms. I have a whole different product in…
Read More »"If you give a man a fish he will eat for a day. But if you teach a man to fish he will buy an ugly hat. And if you talk about fish to a starving man then you are a consultant. " Dilbert I'd have to raise my hand and say that I've done all three of these things. I've worked on projects where the…
Read More »"Engineers like to solve problems. If there are no problems handily available, they will create their own problems." Dilbert Before embarking on the choice of an OSS, one first needs to consider the fundamental question: what problem are you trying to solve? As an OSS implementer you will undoubtedly need to prepare a compelling business case, in some cases to an audience of sponsors who aren’t…
Read More »“Everything starts with the customer.” Louis XIV It just dawned on me today that OSS requirement definition never seems to start with the customer. It always starts with the CSPs operators and their needs. That sounds logical, since they're the ones who will use it the most. But how many customers have had terrible experiences with their CSP, including the following examples: If a fault exists with…
Read More »"To the man who only has a hammer, everything he encounters begins to look like a nail." Abraham Maslow In the case of OSS, our hammer is the computer monitor, keyboard and mouse, which are the weapons of choice for interacting with the OSS tools. But are they the best I/O (Input / Output) devices for performing each of the different CSP operation tasks? A data entry operator…
Read More »“Doing the best at this moment puts you in the best place for the next moment.” Oprah Winfrey Other trades have trade-shows where they can demonstrate their ability to be the best. For example, Arborists have shows with tree climbing competitions. Wouldn't it be fun to run similar competitions for OSS operators at our trade-shows? Who is the fastest to resolve a network fault that generates an alarm storm?…
Read More »"It's better to hang out with people better than you. Pick out associates whose behavior is better than yours and you'll drift in that direction." Warren Buffett How many gun network firefighters write OSS code? And how many gun OSS coders fix CSP networks for a living? And how many business analysts can do both? I'd hazard a guess by saying "few more than none" for…
Read More »“Education is the kindling of a flame, not the filling of a vessel.” Socrates Where is the ubiquitous source of OSS information to help newbies light their fire? Books? Whilst I have seen many fantastic OSS books that fill many hundreds of pages, there is still so much left to be told. Most of these books cover technologies that will soon enough be superseded by the…
Read More »"Garbage In, Garbage Out" Computer Industry Proverb Let me ask you the following questions: Are you having data accuracy problems, particularly in your Outside Plant Network? Are your network operators and planners losing faith in the data stored in your NMS/OSS and having to adopt workarounds that cause further degradation of data integrity? Worse still, are they wasting time on lengthy audits to determine whether the live network matches…
Read More »"An elephant doesn't canter" Proverb Are the CSPs becoming too afraid to make major OSS transformations? Have they tried and failed previously? Have the seen their peers try and fail? Are their OctopOSS just too large, too complex and too unwieldy to make significant upgrades without introducing major cost, schedule, brand and reliability risks? In some cases I believe that all of the above are true.…
Read More »"63% of all statistics are made up... including this one" Dilbert A CSP I know has a detailed set of KPIs assigned to the various parts of its provisioning factory. A key customer of that CSP was given the highest priority of orders through the provisioning factory by the CSP's CEO. But after a year, almost none of the orders had made their way through the…
Read More »"It's never crowded along the extra mile." Dr. Wayne Dyer As a vendor, it's your objective to make the product easier to buy. There are usually many reviewers within a CSP. Understand the reasons why each one of them could say no. Remove the standard reasons that a company can delay. Fear of choosing the wrong product. Large capital outlay that locks into long-term commitment, Lack…
Read More »"Change is good. You go first." Dilbert If you're implementing an OSS, you're already being changed whether you like it or not, as is your organisation. The reason you're implementing an OSS project is because someone somewhere within the organisation thought the change will be for the betterment of the organisation. But it is highly likely that the are people within the organisation who don't want…
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