Logo_white_on_blue-min

Blogs

Filter by Date Period

Select Date
Filter by Date Range
Filter by Date Range

Filter by Category

Filter by Category

Omnichannel will remain disjointed until…

Omnichannel is intended to be a strategy that provides customers with a seamless, consistent experience across all of their contact channels - channels that include online/digital, IVR, contact centre, mobile app, retail store, B2B portal, etc. The challenge of delivering consistency across these platforms is that there is little cross-over between the organisations that deliver these tools. Each is a fragmented market in its own right…

Read More »
15/09/2017 No Comments

Cloudera enables Globe Telecom Machine Learning

Cloudera Enables Globe Telecom to Manage Mobile Data Growth and Boost Customer Experience with Machine Learning. Cloudera, Inc. announced that Globe Telecom has used the Cloudera platform to successfully enhance customer experience and deliver real-time targeted marketing campaigns and offers to its 60 million customers. Globe Telecom, a leading provider of telecommunication services in the Philippines, is using machine learning with Cloudera to enrich customer experiences…

Read More »
14/09/2017 No Comments

CSG teams with Arrow Electronics on IoT

CSG Teams with Arrow Electronics to Monetize the Internet of Things. CSG Systems International announced a new agreement with Arrow Electronics to enable quick launch and monetization of solutions across the Internet of Things (IoT). The IoT includes a network of internet-connected objects such as smart home devices, wearables and vehicles that collect and exchange data using embedded sensors. Under a new agreement, CSG will team…

Read More »
14/09/2017 No Comments

In desperate search of OSS flow

"Flow, also known as the zone, is the mental state of operation in which a person performing an activity is fully immersed in a feeling of energized focus, full involvement, and enjoyment in the process of the activity. In essence, flow is characterized by complete absorption in what one does, and a resulting loss in one's sense of space and time." Wikipedia. It's almost definitely no…

Read More »
14/09/2017 No Comments

Use cases for architectural smoke-tests

"I often leverage use-case design and touch-point mapping through the stack to ensure that all of the use-cases can be turned into user-journeys, process journeys and data journeys. This process can pick up the high-level flows, but more importantly, the high-level gaps in your theoretical stack." Yesterday's blog discussed the use of use cases to test a new OSS architecture. TM Forum's eTOM is the go-to…

Read More »
13/09/2017 No Comments

Use-case driven OSS architecture

When it comes to designing a multi-vendor (sometimes also referred to as best-of-breed) OSS architecture stack, there is never a truer saying than, "the devil is in the detail." Oftentimes, it's just not feasible to design every interface / integration / data-flow traversing a theoretical OSS stack (eg pre-contract award, whilst building a business case, etc). That level of detail is developed during detailed design or…

Read More »
12/09/2017 No Comments

A new, more sophisticated closed-loop OSS model

Back in early 2014, PAOSS posted an article about the importance of closed loop designs in OSS, which included the picture below: It generated quite a bit of discussion at the time and led me to being introduced to two companies that were separately doing some interesting aspects of this theoretical closed loop system. [Interestingly, whilst being global companies, they both had strong roots tying back…

Read More »
11/09/2017 No Comments

Altice and Amdocs partner

Altice USA and amdocs enter into multi-year partnership to establish industry-leading Business and Operational Support Systems. Altice USA, one of the largest broadband communications and video service operators in the U.S. and the provider of Optimum and Suddenlink-branded internet, TV and phone services, and Amdocs announced that they have extended their partnership and entered into a multi-year agreement for key business and operational support systems. The…

Read More »
09/09/2017 No Comments

Redknee raises Cdn$96 Million

Redknee Solutions Inc. Raises Cdn$96 Million. Redknee Solutions Inc. announced that it has closed its previously announced rights offering to holders of its subordinate voting shares (the "Rights Offering"). Under the Rights Offering, an aggregate of 108,519,936 subordinate voting shares were issued at a subscription price of Cdn$0.63 per share for gross proceeds to the Company of approximately Cdn$68 million. The net proceeds of the Rights…

Read More »
08/09/2017 No Comments

From pipeline to platform

"Amazon established an architecture to leverage its assets for implementing a wide range of business models in a repeatable way for the retail industry. In most cases, Amazon is exposing product offerings it doesn’t actually own. It carries some inventory for third parties, but its main tasks now are vetting retail partners, ensuring product quality, giving partners access to the marketplace, and arranging payment and delivery…

Read More »
08/09/2017 No Comments

An OSS knowledge plane for SDN

"We propose a new objective for network research: to build a fundamentally different sort of network that can assemble itself given high level instructions, reassemble itself as requirements change, automatically discover when something goes wrong, an automatically fix a detected problem or explain why it cannot do so. We further argue that to achieve this goal, it is not sufficient to improve incrementally on the techniques…

Read More »
07/09/2017 No Comments

Rostelecom demonstrates first multivendor transport SDN PoC

Rostelecom Demonstrates On-Demand Transport Services With the First Multivendor Transport SDN PoC in Russia. Rostelecom PJSC announced that is has successfully completed the first proof of concept (PoC) compatibility test for transport software-defined networking (SDN) in Russia. Optical networking equipment from Huawei, NEC and Netcracker and Nokia was included in the PoC, as well as their corresponding domain SDN controllers were managed by an umbrella transport…

Read More »
06/09/2017 No Comments

I want a business outcome, not a deployment challenge

"We can look and take lessons on how services evolved in the cloud space. Our customers have expressed how they want to take these services and want a business outcome, not a deployment challenge." Shawn Hakl. Make no mistake, cloud OSS is still a deployment challenge (at this nascent stage at least), but in the context of OSS, Shawn Hakl's quote asks the question, "who carries…

Read More »
06/09/2017 No Comments

Be afraid, be very afraid

"Just because you're afraid of doing something doesn't give you a permission slip to not do it." Debbie Millman. There's a lot of fear in OSS. So many things can go wrong (the OctopOSS theory), so much incompetence is created, so many nearly insurmountable integration challenges await and their complexity means that there is no perfect plan going into a project. They do require a leap…

Read More »
31/08/2017 No Comments

Can you define why OSS projects are so challenging?

Answer. Change creates incompetence. Whether on the vendor/integrator side, the customer side or along the strategic advisor line, OSS projects bring about constant change; massive change. I've often wondered why I can feel so incompetent in the world of OSS, even though I know more about it than (probably) any other topic. The answer has just dawned on me, as per above - change creates incompetence.…

Read More »
30/08/2017 No Comments

How would Einstein or Darwin manage an OSS?

"Here are a few questions I reflect on: - Am I excited to be doing what I'm doing or am I in aimless motion? - Are the trade-offs between work and my relationships well-balanced? - How can I speed up the process from where I am to where I want to go? - What big opportunities am I not pursuing that I potentially could? - What's…

Read More »
29/08/2017 No Comments

Functional silos can be dysfunctional

OSS are often delivered into large organisational structures, structures that are functionally siloed. For large OSS, even the OSS team can have multiple functional silos. Where there are functional silos, there are activities within OSS that need to be delivered across silos. That's where things can get a bit dysfunctional. Jurisdictions, ownership of responsibilities, agreements on approach, misalignments of performance indicators, downstream impacts and dare I…

Read More »
28/08/2017 No Comments

VMware scores ‘Huge Win’ with Vodafone for NFV

"VMware Scores ‘Huge Win’ with Vodafone for NFV" according to SDxCentral.com. VMware scored a “huge win” with Vodafone as a new network functions virtualization (NFV) customer, VMware CEO Pat Gelsinger said yesterday. “We have seen a strong start to Q3; we just signed our largest-ever telco deal with Vodafone,” Gelsinger said on VMware’s second quarter fiscal year 2018 earnings conference call. He called the Vodafone deal…

Read More »
27/08/2017 No Comments

When in doubt, connect

"When in doubt, connect. That's what fast-growing, important organizations do. Making stuff is great. Making connections is even better." Seth Godin in his post here. Simple words. Simple concept. Interesting message.... with a traffic-light of OSS layers. Layer 1 - A connection red light The more connections an OSS has, the more enriched the data tends to become. However, by contrast the more interconnected an OSS…

Read More »
24/08/2017 No Comments

Cisco to acquire Springpath

Cisco Announces Intent to Acquire Springpath. Cisco announced its intent to acquire Springpath, Inc, a Sunnyvale-based leader in hyperconvergence software. This acquisition [reportedly for $320M] will allow Cisco to continue to deliver next-generation data center innovation to its customers. Springpath has developed a distributed file system purpose-built for hyperconvergence that enables server-based storage systems. The acquisition is the culmination of a long-standing strategic relationship between Cisco…

Read More »
23/08/2017 No Comments

Instead of the easy metrics…

"What is it that you hope to accomplish? Not what you hope to measure as a result of this social media strategy/launch, but to actually change, create or build? An easy but inaccurate measurement will only distract you. It might be easy to calibrate, arbitrary and do-able, but is that the purpose of your work? I know that there's a long history of a certain metric…

Read More »
23/08/2017 No Comments