"We can look and take lessons on how services evolved in the cloud space. Our customers have expressed how they want to take these services and want a business outcome, not a deployment challenge." Shawn Hakl. Make no mistake, cloud OSS is still a deployment challenge (at this nascent stage at least), but in the context of OSS, Shawn Hakl's quote asks the question, "who carries…
Read More »"Just because you're afraid of doing something doesn't give you a permission slip to not do it." Debbie Millman. There's a lot of fear in OSS. So many things can go wrong (the OctopOSS theory), so much incompetence is created, so many nearly insurmountable integration challenges await and their complexity means that there is no perfect plan going into a project. They do require a leap…
Read More »Answer. Change creates incompetence. Whether on the vendor/integrator side, the customer side or along the strategic advisor line, OSS projects bring about constant change; massive change. I've often wondered why I can feel so incompetent in the world of OSS, even though I know more about it than (probably) any other topic. The answer has just dawned on me, as per above - change creates incompetence.…
Read More »"Here are a few questions I reflect on: - Am I excited to be doing what I'm doing or am I in aimless motion? - Are the trade-offs between work and my relationships well-balanced? - How can I speed up the process from where I am to where I want to go? - What big opportunities am I not pursuing that I potentially could? - What's…
Read More »OSS are often delivered into large organisational structures, structures that are functionally siloed. For large OSS, even the OSS team can have multiple functional silos. Where there are functional silos, there are activities within OSS that need to be delivered across silos. That's where things can get a bit dysfunctional. Jurisdictions, ownership of responsibilities, agreements on approach, misalignments of performance indicators, downstream impacts and dare I…
Read More »"VMware Scores ‘Huge Win’ with Vodafone for NFV" according to SDxCentral.com. VMware scored a “huge win” with Vodafone as a new network functions virtualization (NFV) customer, VMware CEO Pat Gelsinger said yesterday. “We have seen a strong start to Q3; we just signed our largest-ever telco deal with Vodafone,” Gelsinger said on VMware’s second quarter fiscal year 2018 earnings conference call. He called the Vodafone deal…
Read More »"When in doubt, connect. That's what fast-growing, important organizations do. Making stuff is great. Making connections is even better." Seth Godin in his post here. Simple words. Simple concept. Interesting message.... with a traffic-light of OSS layers. Layer 1 - A connection red light The more connections an OSS has, the more enriched the data tends to become. However, by contrast the more interconnected an OSS…
Read More »Cisco Announces Intent to Acquire Springpath. Cisco announced its intent to acquire Springpath, Inc, a Sunnyvale-based leader in hyperconvergence software. This acquisition [reportedly for $320M] will allow Cisco to continue to deliver next-generation data center innovation to its customers. Springpath has developed a distributed file system purpose-built for hyperconvergence that enables server-based storage systems. The acquisition is the culmination of a long-standing strategic relationship between Cisco…
Read More »"What is it that you hope to accomplish? Not what you hope to measure as a result of this social media strategy/launch, but to actually change, create or build? An easy but inaccurate measurement will only distract you. It might be easy to calibrate, arbitrary and do-able, but is that the purpose of your work? I know that there's a long history of a certain metric…
Read More »There's an interesting thing with off-the-shelf OSS solutions that are subsequently highly customised by the buyer. I call it the trickle-down effect. By nature, commercial-off-the-shelf (COTS) solutions tend to be designed to cope with as many variants as their designers can imagine. They're designed to be inclusive in nature. But customised COTS solutions tend to narrow down that field of view, adding specific actions, filters, etc…
Read More »Reports are an important interaction type into any OSS, obviously. What's less well observed is the time (ie cost) it can take to create and curate canned reports. [BTW in my crude terminology, Canned Reports are ones where the report format and associated query is created / coded and designed to be run more than once in the future] I've seen situations where an organisation has…
Read More »CSG Extends Long-Term Relationship with DISH. CSG Systems International announced that it will extend its agreement with Pay-TV company, DISH, through December 31, 2021. Under a four-year extended agreement, CSG will continue to provide revenue management and customer care support for DISH’s residential video subscribers. "As a trusted partner, CSG has helped DISH evolve our customer experience over the years," said John Swieringa, executive vice president…
Read More »When planning out a full-stack business / network / services management solution, I tend to follow the top-down, bottom-up design process. Let's take the TMN pyramid as a starting point: Image courtesy of www.researchgate.net Bottom-up: When designing the assurance stream (eg alarms, performance, etc), I start at the bottom (Network Elements), understanding what devices exist in the network and what events / notifications / monitors they…
Read More »NEC Corporation of Malaysia/Netcracker Collaborates With Red Hat, Juniper Networks and Dell EMC to Offer End-to-End Multivendor 5G-Ready Platform for Service Providers and Enterprises. NEC Corporation of Malaysia Sdn. Bhd. and Netcracker Technology announced their collaboration with technology giants Red Hat, Juniper Networks and Dell EMC to offer an end-to-end multivendor 5G-ready virtualization platform for service providers and enterprises in Malaysia. The partnership, building off its…
Read More »"The Mechanical Turk... was a fake chess-playing machine constructed in the late 18th century. From 1770 until its destruction by fire in 1854 it was exhibited by various owners as an automaton, though it was eventually revealed to be an elaborate hoax. The Turk was in fact a mechanical illusion that allowed a human chess master hiding inside to operate the machine. With a skilled operator,…
Read More »"If [more] information was the answer, then we'd all be billionaires with perfect abs.” Derek Sivers. The sharing economy has made a deluge of information available to us at negligible cost. We have more information available at our fingertips than we can ever consume and process. So why don't we all have massive bank balances and perfect abs? (although I'm sure most PAOSS readers do of…
Read More »"Relationships with the things we ‘consume’ (rather than ‘own’) are increasing, and are being governed by ongoing supply arrangements between customers and vendors. What sits at the heart of these relationships, from a financial perspective, is billing. The entity that has the billing relationship with the customer essentially ‘owns’ the customer – they have the right to communicate with the customer regularly, and this can form…
Read More »OSS can be complicated beasts with many tentacles. It can make starting a new project daunting. When I start, I like to use a WBS to show all the tentacles (people, processes, technology, contracts) on a single page, then look for the lead domino (or dominoes). A lead domino is the first piece, the one that starts the momentum and makes a load of other pieces…
Read More »Grupo Gtd Selects Netcracker's Comprehensive BSS, OSS and Virtualization Suite as the Foundation for Digital Transformation. NEC Corporation and Netcracker Technology announced that Grupo Gtd has selected the Netcracker 12 suite, comprised of next-generation BSS/OSS and virtualization capabilities, to enable its large-scale IT consolidation, transformation and network virtualization program. As the foundational platform, Netcracker 12 will help Grupo Gtd to consolidate systems, standardize operations and deliver…
Read More »"AIOps stands for Algorithmic IT Operations and is a new category as defined by Gartner research that is an evolution of what the industry previously referred to as ITOA (IT Operations and Analytics). We have reached a point where data science and algorithms are being successfully applied to automate traditionally manual tasks and processes in IT Operations. Now, algorithmics are being incorporated into tools that allow…
Read More »In 1998 Berkshire Hathaway acquired a reinsurance company called General Re. "The only significant staff change that followed the merger was the elimination of General Re's investment unit. Some 150 people had been in charge of deciding where to invest the company's funds; they were replaced with just one individual - Warren Buffett." Robert G. Hagstrom in, "The Warren Buffett Way." Following on from yesterday's post…
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