"All the technological change in the telecoms industry is pointing towards a more final and ultimate change, the death of the old “telco” carrier model we have known for the past few decades. We have known it is coming but the last vestiges will be swept away in 2017. All telcos will finally abandon “telco” or “telecoms carrier” on their LinkedIn profiles, to be replaced by…
Read More »A slightly divergent thought for you today. Most of you are probably familiar with the 4 Cs standard for describing the quality of diamonds: Color, Clarity, Cut and Carat Weight. For marketing of OSS or any tech, there is a need to stand out from everyone else. Seth Godin calls it the Purple Cow - to design a differentiator and talking point into your initial offer.…
Read More »Redknee Wins Multi-Million Dollar Transformation Deal with WOM Chile. Redknee Solutions Inc. announced that it has signed a multi-year, multi-million dollar deal with WOM Chile. This BSS transformation project comes at a time when WOM is experiencing rapid growth and needs an agile business support solution to meet the company’s ambitious growth plans and roadmap. Redknee’s real-time monetization and subscriber management solution, including the full Redknee…
Read More »"Calling it an experiment gives you permission to fail.” A.J. Jacobs. It's usually really cheap to experiment with data (assuming that it's data you've already collected and curated). What if you combine that "license to fail" insight with yesterday's start of the Minimum Viable Telco (and OSS) movement? Can we use experiments to trial increased minimalism and find a way to reduce the pyramid of OSS…
Read More »Nokia announces its intention to acquire Comptel to advance its software strategy; launches a recommended cash tender offer for all the shares and option rights in Comptel. Nokia Corporation ("Nokia") announces its intention to acquire Comptel Corporation ("Comptel") to advance its software strategy and provide service providers with a comprehensive solution to design, deliver, orchestrate and assure communications and digital services across physical, virtual and hybrid…
Read More »OSS has a bad name in certain circles (usually for failing to deliver on time / cost / functionality or being timely / costly to enhance). Despite all those factors, the real root-cause is almost always complexity (see here for a description of the triple constraint of OSS). But it's not just internal factors that influence complexity on OSS projects / operations. It's also a raft…
Read More »"The platform strategy has two key elements, and it is important not to confuse them. First is the platform business model, where companies build digital ecosystems or marketplaces connecting customers with producers of goods and/or services, making it easy for them to do business, rather than playing a direct role in the supply chain (think, Airbnb, eBay and Uber). Second is the technology platform, which supports…
Read More »"I first came across the phrase "strong convictions, weakly held" through Marc Andreessen, but a bit of Googling showed me it was originally coined by Paul Saffo, then Director of the Palo Alto Institute for the Future. According to this post he advised his people to think this way for three reasons: •It is the only way to deal with an uncertain future and still move…
Read More »"Chris Bradley: You had these contests as the smoker between your current self that loved that next cigarette and your future self that didn’t want to live with the consequences of many years of smoking and knew that once you were actually out of that vicious cycle of smoking you would actually be happier. Angus Dawson: And there was the in-between self that was very, very…
Read More »In yesterday's post, we spoke about using OSS to augment intelligent conversations that service providers have with their customers. Today we flip that coin and take the perspective of the customer and how those more intelligent conversations help them. Having spent years working on international OSS projects, I've stayed in many different hotels. The ones that I felt most connected to were the ones where the…
Read More »One of the greatest do-good opportunities for our OSS / BSS / CRM is to provide augmentation to front-line staff to enable them to have intelligent conversations, be that with customers, suppliers, colleagues, etc. Unfortunately we don't always facilitate that to happen. In fact, the proliferation of front-line tools and processes that staff need to deal with often make them look less intelligent to the people…
Read More »For those of us in the technology consulting game, we think we're pretty clever at predicting the next big technology trend. But with the proliferation of information over the Internet, it's not that difficult to see potentially beneficial technologies coming over the horizon. We can all see network virtualisation, Internet-connected sensor networks, artificial intelligence, etc coming. The challenge is actually picking the right timing for introducing…
Read More »Have you noticed how the curves we're dealing with in the service provider industry are either falling off a cliff (eg voice revenues) or going to the sky (eg theoretical exponential growth like IoE)? Here in the OSS industry, we're stuck in the middle of these two trend curves too. Falling revenues mean reduced appetite for big IT projects. However, the excitement surrounding exponential technologies like…
Read More »Comptel Has Received a Significant Order from a Global Tier-1 Group Customer in South America. Comptel Has Received a Significant Order from a Global Tier-1 Group Customer in South America. The deal is a continuation of a long technology collaboration between the companies. This order is an expansion of Comptel’s Data Refinery solution. The value of the deal is approximately 1.2 M euros. “We are very…
Read More »"The definition of moving up the value chain will be different for freelancers depending on their industry. But in general, the closer you are to the sale, the higher you will be valued, and the more you can charge. For example, a content writer is just responsible for writing a certain number of blog posts per week. But a content strategist is responsible for the overall…
Read More »No, not "Wow!" the exclamation but the acronym W-O-W. Wow stands for Walk Out Working. In other words, if a customer comes into a retail store, they walk out with a working service rather than exasperation. Whilst many customers wouldn't be aware of it, there are lots of things that have to happen in an OSS / BSS for a customer to be wowed: Order entry…
Read More »Have you noticed a changing trend where some of the largest service providers in the world are reverting to building their own OSS / orchestration (ie writing software) rather than buying off-the-shelf? The trends pushing this cycle are software defined networks and agile development models. In the earliest days of OSS, the service providers made their own tools. They developed for their own internal needs and…
Read More »A funny thing happened today. I was looking for a reference to Marc Andreessen's original, "software is eating the world," quote and came across an article on TechCrunch that expressed many of the same thoughts I was going to write about. However, it doesn't specifically cover the service provider and OSS industries so I'll push on, with a few borrowed quotes along the way (in italics,…
Read More »HPE to Acquire Hyperconverged Player SimpliVity for $650M. Hewlett Packard Enterprise ( NYSE : HPE ) announced a definitive agreement to acquire SimpliVity, a leading provider of software-defined, hyperconverged infrastructure, for $650 million in cash. The hyperconverged market was estimated to be approximately $2.4 billion in 2016, and is expected to grow at a compound annual growth rate of 25 percent, to nearly $6 billion, by…
Read More »The first step of simplification (exiting legacy), be it systems, processes, products, is to know who/what is still using the old thing. Are the users internal (eg admins), external (eg customers) or are the transactions M2M (machine-to-machine)? If M2M, which machines and what are the transactions? This information becomes important for change management (eg transition collaboration and notifications) leading up to the exit. We've spoken many…
Read More »Since releasing ECOMP (Enhanced control orchestration and management platform), AT&T has been busy on a data sharing environment, which it announced at the AT&T Developer Summit and is called Indigo. Like ECOMP, AT&T is looking to launch Indigo as an Open Source project through the Linux Foundation, hoping for community collaboration. As you all know, machine learning and artificial intelligence (ML/AI) get better with more data.…
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