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Netcracker to transform Telefónica

Netcracker Provides End-to-End BSS and OSS Transformation Program to Telefónica. Netcracker Technology announced that Telefónica Business Solutions is using an end-to-end BSS/OSS stack from Netcracker to help it become a more automated and efficient service provider by enabling the faster delivery of business services and with a significant cost reduction. Netcracker will provide a complete end-to-end IT stack, including BSS and OSS, for Telefónica’s worldwide Wholesale…

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23/03/2017 No Comments

Telcos’ Competitive Advantage in IoT

"Some vertical markets or segments where it’s logical for telcos to enter and compete are quickly becoming crowded. Smart homes, for example, are also drawing investment from cable TV providers, home security ?rms, mobile device manufacturers and other tech behemoths, including Amazon, Facebook, Google and Microsoft. However, telcos tend to focus too heavily on vertical solutions, underplaying their hand in two large, horizontal spaces where they…

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22/03/2017 No Comments

Controversial cost allocation

If you're using an OSS/BSS and/or IVR in your role with a service provider, are you able to tell what's causing customer contacts and why? For example, do you know which customer-facing products are leading to the highest proportion of calls into your contact centre? If so, are you able to determine why (eg recharge, fault, information, etc)? Often contact centres and OSS/BSS are tasked with…

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21/03/2017 No Comments

SWAN Mobile selects Subex

SWAN Mobile, a.s. selects Subex’s industry leading ROC® Fraud Management solution. Subex has announced that it has been selected to provide its industry leading ROC Fraud Management Solution by Swan Mobile, a.s. SWAN Mobile, a.s. is a rapidly developing Slovak telecommunications service provider, which aims to provide customers with professional telecommunications solutions of the highest quality. As part of the implementation, Subex’s ROC Fraud Management will…

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18/03/2017 No Comments

OSS = insecurity

"Insecurity is fascinating. We hide it. We beat ourselves up for it. And to top it off, it seems like we’re the only ones who ever feel it. And yet: It’s the times we feel most insecure that we grow the most. Take my friend Noah Kagan. He’s founded two multimillion-dollar businesses. And he lives an amazing life eating tacos in Austin, snowboarding in Vail and…

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17/03/2017 No Comments

Sonera selects Nuage Networks

Sonera selects Nokia’s Nuage Networks for enterprise SD-WAN. Telecom operator Sonera, part of Telia Company, has selected Finnish Nuage Networks’ virtualized network services (VNS) product portfolio to provide software-defined wide area network (SD-WAN) services to its enterprise customers in Europe. Nuage Networks, owned by Nokia, was founded as an internal startup by Alcatel-Lucent in 2013. Nuage Networks’ VNS portfolio allows the telecom operator to control customer…

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16/03/2017 No Comments

Navisite deploys Cisco ACI

Navisite Automates Data Centers Worldwide with Cisco ACI Platform, Enhancing Security and Agility. Cisco announced that Navisite, LLC., a part of Spectrum Enterprise and an international provider of managed cloud services, application management and hosting services, has deployed Cisco® Application Centric Infrastructure (Cisco ACI™) as a core technology platform of its software defined data center reference architecture. Cisco ACI will provide the Software Defined Network (SDN)…

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16/03/2017 No Comments

Nuage selected by Vodafone

Nuage Networks from Nokia selected by Vodafone. Nokia announced that it has been selected by Vodafone to be a global supplier of software-defined networking (SDN). Nuage Networks - the Nokia SDN venture - will be the supplier for SDN for the datacenter. As part of the selection, a VPN+ live pilot project with Vodafone is also underway, which will demonstrate the benefits of SD-WAN in providing…

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16/03/2017 No Comments

Verizon’s Exponent announcement

Verizon's Exponent – is it a bird or plane? No, it is a set of platforms. [Source: Ovum] Verizon announced at Mobile World Congress 2017 what it calls its new technology and business venture, Exponent, which is set up in a new, independent business unit within Verizon. Exponent’s target customers are global carriers that do not have the resources or capabilities to develop or build their…

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16/03/2017 No Comments

Tying OSS, BSS, IoT and blockchain together

"Some aspects of IoT will need blockchains, plural. Not "the blockchain", but a wide variety of private blockchains / distributed ledgers for a wide variety of different purposes. Remember, there is no singular "I" in IoT. It's 1000s of separate, non-interconnected networks." Dean Bubley. With millions of sensors running around collecting data and communicating autonomously, often with in "chatty" mode, IoT is going to generate a…

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16/03/2017 No Comments

Ambidextrous leadership in OSS

"Ambidextrous leadership (investor + operator thinking): Sue believes there is enormous value in pairing venture capital investor-type thinking with operator-type thinking. Being able to step back and analyze opportunities from an investor’s perspective can be a valuable tool in helping entrepreneurs and managers alike make better decisions. And for investors, thinking like an operator is so important to understand the businesses they are investing in and,…

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15/03/2017 No Comments

Oops. Solarwinds leaks customer client lists

Solarwinds sends customers each others' complete client lists. Software company Solarwinds, which sells IT management tools, has infuriated customers after a faulty alert exposed customers' entire client lists to their competitors. An unspecified issue affecting the Texas-based business' RemoteManagement tool, which it gained after acquiring Dundee-based LogicNow, led to a mass leaking of business data last Friday morning. Alerts designed to notify customers of "Inactive Workstations…

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14/03/2017 No Comments

OSS design…silence instead of shouting

"Sometimes designing is very tempting; sometimes not designing is the answer. Often silence is required instead of shouting." Karres en Brands. It's said that when presenting a lecture, the softly spoken have more chance of reaching an audience than the classical loud extrovert. The theory goes that if a voice is barely audible, the listener has to tune right in to hear what is being said.…

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14/03/2017 No Comments

Blue Stream extends Netcracker

Blue Stream Extends Revenue Management Engagement with Netcracker. Netcracker Technology announced that Blue Stream has extended its relationship with Netcracker in order to ensure its ability to deliver the best customer experience. Blue Stream will continue to use Netcracker's Revenue Management solution and consulting services to optimize call center operations, provision new services and make it easier for customers to pay for their services. Advanced Cable…

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14/03/2017 No Comments

OSS design…determined by users

"The design not only determines uses, it's also determined by users." Karres en Brands. Designing an OSS, or updating the design of an existing one, can be challenging for the reason that user experience is so subjective. You think your design is practical, intuitive, elegant and simple, but others may have a vastly different opinion. I can state this from personal experience as a designer! For…

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13/03/2017 No Comments

Success leaves footprints…

Success leaves footprints... and so does failure. This statement is probably true in any field but especially so in OSS. One of the reasons I follow the OSS industry so closely is because I'm always on the lookout for clues. Clues that track both sets of footprints to understand why. An organisation that consistently gets no tangible improvements on their multi-million dollar OSS investments, yet still…

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10/03/2017 No Comments

Start-up Accelerator BOLT invests in CROSS Network Intelligence

Start-up Accelerator BOLT invests in network solutions as it starts to cooperate with CROSS Network Intelligence.   Start-up Accelerator BOLT, an O2 Company, announces a new investment in solutions for network infrastructure, by taking a strategic stake in software developer CROSS Network Intelligence (CNI). The investment will allow CNI to further develop its CROSS software into a full-fledged platform for Communication Service Providers and to focus…

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10/03/2017 No Comments

VimpelCom engages Nokia

Nokia and VimpelCom sign major five-year managed services contract for management of fixed, mobile and transport networks. Nokia and the Russian communications and technology company "VimpelCom" (brand "Beeline") have signed a five-year agreement under which Nokia will become the major supplier of managed services for VimpelCom's fixed, mobile and transport network operations. Nokia, which has been managing services for VimpelCom's network in central Russia, will extend…

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09/03/2017 No Comments

Treating telco like electricity

Whenever I look at telco provisioning projects, I can't help but think at the complexity involved. Processes are lengthy, with multiple manual steps, mappings, data gathering, sequencing activities, approvals, settings and options. It's no wonder that OSS evolutions and transformations are a nightmare for operators from the perspectives of effort, risk, cost, etc. If we look at residential customer services, the 80% in Pareto's 80:20 rule…

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06/03/2017 No Comments

EXFO buys Ontology Systems

EXFO Acquires Ontology Systems. EXFO Inc. announced it has acquired privately held Ontology Systems, technology leader in real-time network topology discovery and service-chain mapping, for a total consideration of US$7.6 million, net of cash. UK-based Ontology Systems uses graph-data and semantic searches to build real-time views of network services and related network elements. Network functions virtualization (NFV) and software defined networking (SDN) technologies render communications infrastructures…

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04/03/2017 No Comments

Unleashed selects Comarch

Unleashed Selects Comarch as a preferred BSS Supplier in its IT Overhaul. Comarch will help Unleashed, part of the Belgian multimedia company MEDIALAAN, to lead its BSS transformation and become a fully Mobile Virtual Network Operator (MVNO). Comarch’s solutions will manage customers, products and billing for the three brands managed by Unleashed: Mobile Vikings, JIM Mobile and Stievie. The contract was signed at the end of…

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04/03/2017 No Comments