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Nokia acquires Deepfield

Nokia to acquire Deepfield to power network and service automation with real-time, big data analytics. Nokia announced plans to acquire Deepfield, the US-based leader in real-time analytics for IP network performance management and security. The acquisition will extend Nokia's leadership in real-time, analytics-driven network and service automation, providing customers including communications service providers, cable operators and cloud, webscale and large technology companies with greater network and…

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17/12/2016 No Comments

NetLink Trust selects Amdocs

NetLink Trust Selects Amdocs to Implement Next-Generation B/OSS to Enhance Fiber Broadband Customer Experience. Amdocs announced that NetLink Trust, Singapore’s nationwide telecommunications infrastructure provider, has selected Amdocs to deliver a next-generation business and operations support system (B/OSS) to transform its legacy systems and fully automate order management, service design and delivery processes and service assurance. Amdocs’ solution aims to accelerate delivery time for fiber connectivity and…

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16/12/2016 No Comments

Sunrise selects Amdocs

Sunrise Selects Amdocs to Further Digitalize Call Center Operations, Improving Customer Service. Amdocs announced that Sunrise, the largest private service provider in Switzerland offering mobile, fixed, broadband Internet and TV services, has selected to enhance its existing Amdocs customer management solution to further digitalize its call center operations. Following rollout, Sunrise will be able to equip its call-center agent screens with a single, intuitive and process-driven…

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16/12/2016 No Comments

Mining OSS data for gold

OSS's reason for being is to deliver efficiency and insights (and monitoring). If we focus in on the insights component of that, where do we look for insights? In many cases, we hone in on particular insights because we're looking for evidence on something specific, to either prove or disprove a concept. In a way, it's like an investigator asking a range of different questions of…

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16/12/2016 No Comments

Do you have an OSS exit strategy?

"If I hear something where I want to put a gun in my mouth, it's that boring, I smell money. You wanna open a restaurant? You wanna open a fashion brand? You wanna start a jewelry line? You wanna produce movies? You better have a steady income, because you're not going to make a lot of money and you're going to work your ass off. Why?…

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15/12/2016 No Comments

The pyramid of OSS pain

The diagram below is a crass over-simplification of where the source of OSS pain (ie complexity) tends to originate from. If an organisation has complexity in the upper-most layer (ie products), then this is bound to flow downstream, amplifying along the way and culminating in increased complexity at support systems like OSS/BSS. If there are many products, with many different variants of features, bundles, offers, incentives,…

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14/12/2016 No Comments

What to focus on when selecting a new OSS

One of the things that I've noticed when organisations are looking to select a new OSS is that there is a tendency to focus on the functionality. That's one way and it can be a successful way of identifying the requirements that you need to benchmark against. I've also helped organisations with their vendor selection processes using an approach based on this model. However, over time…

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13/12/2016 No Comments

Why would Warren Buffett short the OSS industry?

"Now if at the start of the 20th century you had seen what the auto [industry] was going to do to this country, the impact it would have on the lives of then your children and grandchildren and so on. It just, it transformed the American landscape. But of those 2000 companies, three basically survive. And they haven’t done that well, many times. So how do you…

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12/12/2016 No Comments

Comptel wins new customer in Middle East

Comptel Has Won New Customer for Digital Sales Channel FWD in Middle East. Comptel Corporation has won a new customer for its digital sales channel solution, FWD. Comptel’s first SaaS solution will make it possible to purchase time-based data packages from an international operator in the Middle East. The transaction value of the deal is based on the number of subscribers adopting the FWD solution. "FWD…

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10/12/2016 No Comments

OSS at the centre of the universe

"Historically, the center of the Universe had been believed to be a number of locations. Many mythological cosmologies included an axis mundi, the central axis of a flat Earth that connects the Earth, heavens, and other realms together. In the 4th century BC Greece, the geocentric model was developed based on astronomical observation, proposing that the center of the Universe lies at the center of a…

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09/12/2016 No Comments

Synchronoss to acquire Intralinks

Synchronoss Technologies to Acquire Intralinks Holdings Accelerating Strategic Transformation. Synchronoss Technologies, Inc. (NASDAQ:SNCR) and Intralinks Holdings, Inc. (NYSE:IL) announced that they have entered into a definitive agreement for Synchronoss to acquire Intralinks for approximately $821 million in equity value. Under the terms of the agreement, Synchronoss will commence a cash tender offer to acquire all of the outstanding common stock of Intralinks for $13.00 per share.…

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08/12/2016 No Comments

What is the opportunity cost of not embarking on machine-led decision support?

In earlier blogs, we've referenced this great article on SingularityHub to show how the exponentiality of technological progress tends to surprise us as change initially creeps up on us, then overwhelms us in situations like this: But what if we changed the "exponential growth surprise factor" in the diagram above to "opportunity cost?" Further to yesterday's blog about the uselessness but value of making predictions, we…

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08/12/2016 No Comments

OSS predictions are useless… but invaluable

"Planning is useless but planning is invaluable. Predictions are useless but invaluable." Scott Galloway. The world of OSS, if it's even called that anymore, is in a rapid state of change. Business models, delivery models, network topologies, IT platforms, test methodologies and more are creating impacts that are changing our industries and that's not even taking into account the innovative and disruptive OSS products that are…

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07/12/2016 No Comments

Packaging your OSS products for rapid rollout

Yesterday's blog spoke of building an ultra-cut-down version of OSS products to get them in and working quickly. That blog leads into an interesting concept being used in the Agile world, Weighted Shortest Job First (WSJF) [Hat tip to Scott for bringing this to my attention]. "WSJF is a scheduling algorithm (or if you prefer, prioritisation method) that maximises the amount of whatever it is you…

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06/12/2016 No Comments

Why don’t more OSS use the entry-level offer strategy?

The OSS market has two ends of a continuum - one end consisting of what I refer to as "the self-service customer" (ie highly repeatable) and the other being "the requirement of one customer," (ie highly customised). Naturally there are contracts that fall on the continuum between these two extremes too. The self-service end of the market has proven to be a successful niche for some…

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05/12/2016 4 Comments

NSS – The one “simple” performance indicator for your OSS

Yesterday's blog discussed the fact that many of the KPIs gathered and used by OSS / BSS could potentially conflict with other KPIs, even when used within a single organisation. It then posed a question: "Have you ever seen an organisation define a simplification metric as one of their highest-profile KPIs?" One of the biggest hurdles facing OSS projects, as described here in The triple constraint…

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02/12/2016 No Comments

OSS is awash with KPIs, many that are conflicting. What to do?

Anyone involved with OSS will know that it is a DBA (Death By Acronym) experience. We have so many acronyms to deal with, some known globally, others only with relevance to a specific organization. One of the most common acronyms is the KPI (Key Performance Indicators). What's scary is that the KPI is a catch-all phrase for a set of metrics that invariably have their own…

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01/12/2016 No Comments

Why is mass customisation so important for the future of OSS?

"McDonald's hit a peak moment of productivity by getting to a mythical scale, with a limited menu and little in they way of customization. They could deliver a burger for a fraction of what it might take a diner to do it on demand. McDonald's now challenges the idea that custom has to cost more, because they've invested in mass customization. Things that are made on…

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30/11/2016 No Comments

Where does trial and error belong in OSS?

I hold a somewhat philosophical view of where OSS (and IT in general) fits within its overall timeline. It's all pretty nascent in the grand scheme of things. Whilst communitications technology is the common thread, I've worked in many industries including construction, mining, engineering, government, utilities, emergency services, healthcare, farming and more. Most of these industries have been around for far longer than OSS. As the…

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29/11/2016 No Comments

eTOM or TAM as a product mapping tool?

Have you noticed that TM Forum's eTOM seems to be used in common vernacular when people talk about mapping and/or comparing products. eTOM and TAM are both quite closely linked (you'll notice the similarities in colour-banding between the two). However, eTOM is more of a standardized mapping of workflows, whereas TAM is more of a mapping of standardized product functionalities. Since workflows follow a journey, often through multiple…

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28/11/2016 2 Comments