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How to increase cross-department OSS relevance

"So if an OSS is the glue that allows a modern digital business to communicate, derive cross-department insights and deliver operational efficiencies, does having the "Operational" in OSS actually constrain our thinking into what our tools can actually be... MUST actually be?" Friday's PAOSS post. So if the statement above is true, and we are to evangelise OSS as being able to add value beyond the…

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06/06/2016 2 Comments

Just being the glue

Last week we discussed whether big OSS was losing relevance and our tools are just operational support systems (little oss). I firmly believe that the future for OSS, a future that already exists in some organisations, is for OSS to produce relevant insights and efficiency far beyond just operational teams. They need to be relevant to an organisations' business units that look after sales, marketing, products,…

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03/06/2016 No Comments

Continuous improvement begets enduring success

"My initial reaction to the idea that continuous improvement begets enduring success was ‘makes sense, companies need to reinvent themselves if they want to stay on top for multiple decades and continuous improvement will do that for you’, but that underplays the importance of the point. An insatiable desire for everything to be the best it can be is key to getting to the top, not…

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02/06/2016 No Comments

Smart contracts to get things done

"Smart contracts are computer protocols that facilitate, verify, or enforce the negotiation or performance of a contract, or that make a contractual clause unnecessary. Smart contracts usually also have a user interface and often emulate the logic of contractual clauses. Proponents of smart contracts claim that many kinds of contractual clauses may thus be made partially or fully self-executing, self-enforcing, or both. Smart contracts aim to…

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01/06/2016 No Comments

Building a case… a use case

In yesterday's post, we discussed how building a story around the resolution of customer problems is a way to attract customers to your solution, yet few in the OSS industry seem to go about it this way. To build this story though, you have to understand your customers. For example: What functionality of yours do they use What processes do they run using your tools? Is…

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31/05/2016 2 Comments

If you build it, they will come

"Competence: If you build it, they will come." John C Maxwell. Interesting concept that. There's another saying... "Know you, like you, trust you." [actually it's, "All things being equal, people will do business with — and refer business to— those people they know, like and trust," by Bob Burg, but I simplify it]. You may be competent, but if they don't know you, how will they…

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30/05/2016 No Comments

Enghouse Systems acquires NetBoss Technologies

Enghouse Systems Acquires NetBoss Technologies. Enghouse Systems Limited announced it has acquired the assets of NetBoss Technologies, Inc. for a purchase price of approximately CDN $9.3 million, subject to certain price adjustments. Headquartered in Sebastian, Florida, NetBoss provides an integrated service assurance platform encompassing fault and performance management, service correlation and customer analytics. Built on modern, scalable architecture, the platform performs comprehensive fault analysis through auto-discovery…

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29/05/2016 No Comments

Microsoft and Facebook to build subsea cable across the Atlantic

Microsoft and Facebook to build an innovative new subsea cable across the Atlantic Ocean. Microsoft and Facebook announced an agreement to build a new, state-of-the-art subsea cable across the Atlantic.  The new "MAREA" cable will help meet the growing customer demand for high speed, reliable connections for cloud and online services for Microsoft, Facebook and their customers. The parties have cleared conditions to go Contract-In-Force (CIF) with…

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28/05/2016 No Comments

Comptel receives order from Qatar

Comptel has received a significant order from Qatari customer. Comptel has received a significant order from Qatari customer belonging to global operator group for FlowOne Fulfillment licenses and related services. The deal is a continuation and expansion of technology collaboration between the companies. The value of the deal is approximately 1.8 million euros.

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28/05/2016 No Comments

lifecell selects Redknee

Redknee Wins a Multi-Year Services Contract with Ukrainian Mobile Operator lifecell Redknee Solutions Inc. announced the signing of a new multi-year services agreement with lifecell, one of the largest operators in Ukraine and part of the Turkcell Group. The contract strengthens Redknee’s partnership with lifecell, allowing the operator to leverage Redknee’s monetization and subscriber management platform to quickly launch new and innovative products and services while…

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28/05/2016 No Comments

Big OSS or little oss?

The jungle drums continue to beat - does OSS have a future? I keep hearing people discussing its imminent demise. OSS can have many issues and the term OSS possibly doesn't have the greatest name in all circles because of these issues. But I can't go past the fact that even if the term OSS, as we know it today, completely disappears we will still need…

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27/05/2016 No Comments

Relinquishing control

There's a constant dilemma underway for those pondering OSS: Do we try to gather every conceivable piece of data that we can and put up with the costs, time and effort to do so Or do we keep just the Minimum Viable Data (MVD), minimising curation, but missing out on the details that might drive efficiencies or insights In general, OSS implementers tend to have the…

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26/05/2016 No Comments

The Law of Significance in OSS

“For the person trying to do everything alone, the game really is over. If you want to do something big, you must link up with others. One is too small a number to achieve greatness. That’s the Law of Significance.” John C Maxwell. In the past, national telcos have been able to achieve greatness alone (well in massive numbers of employees, but all under the one…

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25/05/2016 No Comments

du selects Ericsson

du selects Ericsson as IT managed services partner. Ericsson and du, a telecommunications operator based in Dubai, United Arab Emirates, have agreed a new long-term partnership in which Ericsson will manage and operate du's IT infrastructure. Ericsson will deploy its global tools, processes and ways of working on an end-to-end basis to improve du's infrastructure performance and support high-quality customer experiences. Ericsson will manage du's IT…

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25/05/2016 No Comments

The OSS Whale Curve

The diagram below shows what is known as The Whale Curve. It shows a graph of the relative profitability of each product in your product mix. From the book, "Waging War on Complexity Costs," by Steven A Wilson and Andrei Perumal. You might be wondering how a profitability graph could ever peak at over 100%. After all, a company can only ever have a profitability of…

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24/05/2016 5 Comments

The one essential OSS trait

If you were to define just one trait that every person in OSS must unquestionably have, what would it be? There are so many to choose from: Ability to work in a team - projects tend to be too broad for any one person to specify, design, implement, hand over and maintain Flexibility - it's a bit like Forrest Gump's box of chocolates. You're never sure…

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23/05/2016 No Comments

Establishing an OSS from scratch

I was recently asked how I would go about building up an OSS from scratch. To be honest, I didn't do a great job of explaining it at the time despite having done it at four tier-1 carriers in the past. Well, not exactly from scratch, as each of these carriers had operated from NMS for years but had never had OSS. They had existing organisation…

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20/05/2016 No Comments

CENX awarded Tier 1 contract

CENX Awarded Tier 1 EMEA Service Provider Contract. CENX announced the company has been selected by a Tier 1 global communications service provider, with headquarters in southern Europe, to orchestrate and assure on-demand cloud and data center services. CENX's Exanova Service Intelligence (http://cenx.com/products/exanova-service-intelligence-for-sdn-nfv/) software will enable on-demand deployment and real-time assurance of innovative services for the service provider's international enterprise and wholesale carrier customers. Initial services…

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19/05/2016 No Comments

Humble beginnings

I've been lucky enough to have mentored and spoken with quite a few people taking the first few steps on their career journeys. I find it interesting that many new grads focus on getting a role or internship with the big name corporations. You know the ones. At the time, I was shattered upon falling at the last round of interviews to enter the graduate program…

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19/05/2016 2 Comments

Ooredoo Maldives selects Alepo

Ooredoo Maldives Selects Alepo’s Fixed Broadband Charging and Customer Care Solution for the Introduction of Next-Generation Fixed Broadband Services. Alepo announced that Ooredoo Maldives has selected Alepo to provide a fixed broadband(FBB) charging and customer care solution for its nationwide fixed broadband network. In the Maldives, Ooredoo has established itself as the market leader in the mobile broadband sector and recently piloted new mobile money services…

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19/05/2016 No Comments

NETCONF and YANG

I was just rummaging around here on PAOSS looking for an old post that I wrote giving a high-level description on NETCONF and YANG... only to find that I hadn't written a a high-level description on NETCONF and YANG yet. I could've sworn that I'd written something a year or two ago but apparently I hadn't. Anyway, here's the article I didn't write two years ago...…

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18/05/2016 No Comments