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Indonesia’s Biznet selects Amdocs

Indonesia's Biznet Selects Amdocs Software to Support its Business Growth. Amdocs announced that Biznet, Indonesia’s leading fiber-optic operator and provider of Internet and Cable TV services and a new Amdocs customer, has selected Amdocs to provide a comprehensive customer care and billing solution in support of its growth plans and to deliver a premier customer service. "In order to support our ambitious growth plans, we needed…

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18/05/2016 No Comments

General Communication Inc selects Netcracker

General Communication, Inc. (GCI), the leading communications service provider in Alaska, has selected Netcracker. Netcracker Technology announced that General Communication, Inc. (GCI), the leading communications service provider in Alaska, has selected Netcracker to enable its Polaris Program, which is the transformation of GCI’s customer, revenue and operations management systems. These new capabilities will deliver a better customer experience, reduce operational costs through managed services and greater…

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18/05/2016 No Comments

Augmenting our OSS brains

"...the program "The Brain," in which Dr David Eagleman, neuroscientist, NYT bestselling author and Guggenheim Fellow shared a fascinating but little known secret…our brains are specifically designed so that we learn on the job – by doing. Dr Eagleman explained that this is why human babies do not have anywhere near the survival skills possessed by animal babies. While a giraffe calf can stand and walk…

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17/05/2016 No Comments

The data challenge of regression testing

OSS regression testing, for those not already familiar with the term, is to re-run old tests to ensure existing functionality in your OSS doesn't get broken by new code releases. With agile development methodologies becoming more widespread and regular, smaller releases occurring it's important to have a robust regression testing regime in place. There are a number of tools on the market that make automated regression…

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16/05/2016 No Comments

Amdocs Cloud-Fusion delivers with Microsoft Azure

Amdocs Launches Amdocs Cloud-Fusion, Enabling Service Providers to Deliver Cloud Services for Business Customers Utilizing Microsoft Azure. Amdocs announced a new solution called Amdocs Cloud-Fusion in collaboration with Microsoft. The solution enables service providers to provide connectivity and more secure cloud applications for enterprise and small-and medium-sized businesses (SMBs). It enables enhanced cloud service offerings such as premium bandwidth, wide area network (WAN) optimization, and committed…

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13/05/2016 No Comments

Self-service analytics

"For many, the idea of self-service business intelligence, where IT opens up a small menu of capabilities for employees, has not yet produced its promised benefits despite having been around for a few years. It is clearly an improvement on the traditional, IT-run report factory, but it is still too limiting to satisfy people’s ever-growing appetite for information. So far, self-service BI is more like IKEA’s…

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12/05/2016 No Comments

Creating OSS differentiation

"It's astounding to see the huge range of products and services that are becoming commoditized. Consumers can't see differences between major brands in most categories, and as a result, many are buying based on price. If companies want to increase their margins -- maybe even survive -- they must learn how to develop value-add brands that set them apart from the competition in their customers' minds."…

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11/05/2016 No Comments

Turkcell deploys Netcracker

Turkcell Improves Customer Experience with NEC’s and Netcracker’s Resource Management Solution. NEC Corporation and Netcracker Technology announced today that Turkcell, a converged telecommunication and technology services provider in Turkey, has successfully deployed Netcracker’s Resource Management solution. This is part of Turkcell’s continued focus on customer satisfaction and infrastructure optimization and will allow it to provision new services more quickly. Turkcell, with support from NEC and Netcracker,…

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11/05/2016 No Comments

The Value Fabric. A new book from John Reilly

John P. Reilly has recently released his latest book, entitled, "The Value Fabric: A Guide to Doing Business in the Digital World." (Amazon link here) You've probably already heard of John in the world of OSS. He is a subject matter expert, master trainer and Distinguished Fellow of TM Forum. He has also been responsible for providing Information Framework (SID) model subject matter knowledge in support…

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10/05/2016 No Comments

TM Forum Live 2016 starts today #TMFLIVE

Arguably the world's biggest OSS event, TM Forum Live, starts today in Nice, France. Details can be found here. I'll be particularly interested in the 29 Catalyst programs (proofs of concept by industry leaders).

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09/05/2016 No Comments

Precognitive OSS

Late last week we borrowed from Ben Evan's three classes of search/discovery to look into what the future holds for OSS. There is giving you what you already know you want (Amazon, Google) There is working out what you want (Amazon and Google's aspiration) And then there is suggesting what you might want (Heywood Hill). Benedict Evans here. In the last in this series, we look…

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09/05/2016 No Comments

Andorra Telecom deploys Netcracker

Andorra Telecom Optimizes Converged Billing by Deploying Additional Netcracker BSS Capabilities. Netcracker Technology announced that Andorra Telecom has gone live with a BSS expansion by implementing Netcracker’s Online Charging System and Voucher Management solution to consolidate its pre-paid and post-paid customers onto a single converged billing platform. The BSS solutions will integrate with Andorra Telecom’s already extensive suite of end-to-end Netcracker BSS and OSS solutions. Andorra…

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08/05/2016 No Comments

Salesforce creates Communications Industry Framework

Salesforce Creates Communications Industry Framework to Modernize and Bring Communications Service Providers to the Cloud. We all know that the communications industry is facing enormous disruption. New, over-the-top players, such as Amazon, Facebook and Google, threaten traditional business models. At the same time, operators struggle to provide customers, who are shopping for services or resolving issues across separate channels, with a seamless experience. In fact, according…

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06/05/2016 No Comments

Predictive OSS

In yesterday's blog we discussed Ben Evans' models of search and discovery (as follows) as well as how that overlays on OSS: There is giving you what you already know you want (Amazon, Google) There is working out what you want (Amazon and Google's aspiration) And then there is suggesting what you might want (Heywood Hill). Benedict Evans here. Now if you think of OSS as being:…

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06/05/2016 No Comments

Ztar Mobile selects Amdocs

Ztar Mobile Selects Amdocs to Launch International Prepaid Top-Up Service. Amdocs announced that Ztar Mobile, a leader in private branded wireless services and solutions, will deploy Amdocs' cloud-based, connected money solution for international mobile-to-mobile airtime recharging, or top-ups, in the US and Canada. This will allow customers to top up airtime of family and friends' phones in home countries, providing an easier way for communities to…

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06/05/2016 No Comments

XL Axiata selects Amdocs

XL Axiata Selects Amdocs to Enhance and Innovate XL Tunai Mobile Financial Services. Amdocs announced that XL Axiata, a leading mobile service provider in Indonesia, has selected the Amdocs Mobile Financial Services (MFS) solution to enhance its existing XL Tunai mobile financial services platform and introduce new services under a seven-year managed services revenue-sharing contract. Amdocs' solution will enable XL Tunai customers, both banked and unbanked…

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06/05/2016 No Comments

Botswana Telecommunications Corporation selects Amdocs

Botswana Telecommunications Corporation Limited Selects Amdocs for Business Support Systems Modernization. Amdocs announced that Botswana Telecommunications Corporation Limited (BTCL), a provider of fixed, mobile and broadband services to approximately 800,000 customers, has awarded Amdocs a five-year managed services contract for business support systems (BSS) modernization with the aim of enabling service convergence, more billing and customer care options and reduced operational costs. Under the agreement, Amdocs…

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06/05/2016 No Comments

CenturyLink launches Cloud And Hybrid Management

CenturyLink Launches Runner To Ease 'Administrative Workload' Of Cloud And Hybrid Management. CenturyLink intends to make cloud management easier for its partners and end customers with Runner, the provider's new multi-cloud automation and orchestration service introduced Monday. Runner is a cloud-based configuration management and orchestration service for hybrid IT and cloud environments. CenturyLink channel partners and end customers can use Runner to automate cloud or data…

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06/05/2016 No Comments

Precognition – suggesting what you might want

There is giving you what you already know you want (Amazon, Google) There is working out what you want (Amazon and Google's aspiration) And then there is suggesting what you might want (Heywood Hill). Benedict Evans here. The quote above comes from Benedict Evans' blog, "Search, discovery and marketing," which I also quoted in yesterday's blog, "How big is too big for OSS?". Ben is referring to…

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05/05/2016 No Comments

Ayscom partners with Procera Networks

Procera Networks announced Ayscom has joined the Procera Premier Partner Program. Ayscom is a leading provider of test and monitoring solutions in Spain and Portugal, delivering complete infrastructure analytics for its service provider and enterprise customers. Ayscom has partnered with Procera to gain access to the eVolution product line, thereby helping to better differentiate its analytics offerings with a fully virtualized analytics suite. About Procera Networks,…

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04/05/2016 No Comments

How big is too big for OSS?

"This sounds like a joke now - "there was a website that listed every single website that there was". Yahoo actually worked pretty well when there were 20,000 websites, just as a book shop with 20,000 titles works pretty well. But the Yahoo directory peaked at 3.2m sites and at that that point it definitely didn't work - you can't possibly scroll past that many entries…

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04/05/2016 No Comments