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PCCW Global selects CENX

PCCW Global Selects CENX to Orchestrate Self-Serve On-Demand VPN and Cloud Services. CENX announced that PCCW Global has selected CENX’s Cortx Service Orchestrator to enhance elements in its VPN and cloud offerings that will facilitate self-serve, on-demand connectivity. Using an on-line portal, integrated to PCCW Global’s OSS and BSS environments, customers can dynamically scale their bandwidth connectivity and cloud data center resources. Cortx Service Orchestrator helps…

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18/11/2015 No Comments

Digitally savvy and empowered customers

“2016 will be a pivotal year for companies adapting to digitally savvy and empowered customers. Companies moving along the age of the customer path will begin to thrive, while laggards will begin the slow descent to failure.” Dane Anderson, in a new report from Forrester Research. The report also highlights the following trends for 2016: Digital marketers will embrace eCommerce initiatives as core responsibilities Mobile innovations…

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17/11/2015 No Comments

Front line responders

Whether you have a simple residential telco service or have a large organisation with a correspondingly large managed services contract, it's most likely that the CSP's contact centre staff are the front-line responders to any queries or concerns you have. In many cases, they're the only staff that are responding. In the modern era of social media, these contact centre staff are arguably more influential on…

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16/11/2015 No Comments

Managing virtualised network environments

"I got a laugh at a conference back in the past when I commented that to the media, any new technology had to be either the single-handed savior of western culture, or the last bastion of international communism. Anything in between wasn't going to generate clicks on the pieces, and it was too complicated to write in any case. Clearly we're at that point with NFV.…

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12/11/2015 No Comments

Oi upgrades with Amdocs

Brazil’s Oi Upgrades its Amdocs Business Support Solution, based on Comverse, To Deliver New Services and Support Growth. Amdocs announced that Oi, a leading Brazilian service provider with 73 million customers across multiple lines of business has upgraded its Amdocs business support system (BSS), based on Comverse Kenan technology, to deliver new services, reduce costs and support its growing customer base. Amdocs recently announced the acquisition…

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12/11/2015 No Comments

Amdocs extends with Bell Canada

Amdocs Extends Relationship with Bell Canada For Additional Five Years Through 2022. Amdocs announced it will extend its managed services and related professional services relationship with Bell Canada to deliver, enhance and maintain its business support systems across the organization for an additional five years through 2022. "Amdocs has provided high-quality billing solutions and world-class operational support to Bell over the years. We look forward to…

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12/11/2015 No Comments

Telefónica Argentina selects Amdocs Big Data solution

Telefónica Argentina Selects an Amdocs Big Data Solution to Optimize Data Management and Speed Decision-Making. Amdocs announced that Telefónica, one of the world's leading service providers with more than 329 million customers across Latin America and Europe, has selected the Amdocs operational data store solution for its operations in Argentina in order to collect, store and gain actionable business insights from their data assets. Today's announcement…

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12/11/2015 No Comments

M1 Singapore deploys Amdocs

M1 Singapore Deploys an Amdocs Convergent Billing Solution to Provide Enhanced Customer Experience. Amdocs announced that M1 Limited has successfully deployed a convergent billing solution based on the Comverse technology acquired by Amdocs, which will now support M1 as a new Amdocs customer. The solution, now in service, provides M1's postpaid billing with a wide range of capabilities, including improved flexibility in tariff, contract configuration and…

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12/11/2015 No Comments

Amdocs signs with Rogers

Amdocs Signs Three-Year Services Agreement with Canadian Communications Provider. Amdocs announced a services agreement with Rogers Communications through 2018. The new agreement will simplify operations and increase efficiencies across multiple lines of business including cable, mobile, wireline, broadband Internet and future services. "Rogers and Amdocs have successfully collaborated on many projects and we welcome the opportunity to continue our partnership by assuming responsibility for select business…

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12/11/2015 No Comments

Singtel Group Selects Amdocs

Singtel Group Selects Amdocs for Digital Transformation in Singapore and Australia. Amdocs announced that it has been selected by Singtel, Asia's leading communications group, for a new business transformation project targeted to replace various legacy and third-party systems with a new, online, self-service and commerce platform that will enable Singtel to offer an improved and differentiated digital service experience to customers in its key markets of…

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12/11/2015 No Comments

OSS requirements

"I have no requirements for a style of architecture." Michael Graves. There's an interesting thing about generating requirements for technical projects - they are rarely requirements. More often than not, they're written as a solution. Requirements documents should focus on the business objectives, the outputs, the problems that need to be overcome. Unfortunately they are generally written by technical people and end up specifying technical functions,…

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11/11/2015 2 Comments

Cisco and Ericsson to partner

Cisco and Ericsson to partner. Today we are taking an important step forward in our transformation journey. Ericsson and Cisco are announcing a multi-faceted partnership to create the networks of the future – and through this, shape the direction of the industry. Both companies have invested a lot of time in designing this partnership over the past year, and I am thrilled to be able to…

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10/11/2015 No Comments

Simple sophistication

"Simplicity is the ultimate sophistication." Leonardo da Vinci. l often speak about the urgency for simplification here on PAOSS and it has me wondering why it is such a challenge, for me included, within the realm of OSS. I suspect the ambiguity of simplicity scares many people as it requires us to think in terms of reduction, in terms of what is most important. An example…

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10/11/2015 No Comments

Skating on thin ice

"Imagine that it's Winter, you're walking in the forest, and you see a frozen pond with a hundred people skating on it. Now, imagine walking past the same pond with nobody, or just one person skating on it. Would you be more likely to go skating on the pond in the first case or in the second one?" Luc De Brabandere and Alan Iny. Luc and…

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09/11/2015 No Comments

Strategic / contingency planning playbook

"A contingency plan is a plan devised for an outcome other than in the usual (expected) plan." Websters dictionary. This week we've used the metaphors of black swans, elephants in the room and boiling frogs to highlight some of the challenges that could be faced by the OSS industry. Once you've gone through your own version of this risk profiling exercise, the next step is to…

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06/11/2015 No Comments

Strategic planning – boiling frogs

"The idea of ‘boiling frogs’ relates to the anecdotal frog that, in theory, doesn’t jump out of the pot if you raise the temperature very gradually and ends up being boiled alive. Apparently the latest biological research is that the frog actually would jump out, which is perhaps encouraging for him and for people trying to be creative. An example of boiling frogs is climate change,…

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05/11/2015 No Comments

Telefonica Selects Gigamon

Telefonica Selects Gigamon to Gain Network Visibility and Optimize Customer Offerings. Gigamon Inc. announced that Telefonica Argentina, a subsidiary of the Telefonica Group, has selected Gigamon’s visibility solutions to help optimize its subscriber service offerings. Through the market-leading capabilities of Gigamon’s solutions, Telefonica Argentina is able to gain insight into the way its subscribers consume content and adjust their service offerings accordingly. Telefonica Argentina is also…

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05/11/2015 No Comments

Strategic planning – elephants in the room

"The ‘elephant in the room’ is something that everyone is well aware of, but they deliberately or subconsciously choose to ignore it. Sometimes we encounter clients who refuse to face the fact that their industry is declining or that something hugely impactful is about to happen." Alan Iny. There are a number of elephants that face our industry: Many people in the communications industry have lost…

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04/11/2015 No Comments

Strategic planning – wild cards

"A synonym for ‘wild cards’ in many ways is the Black Swan. We’re talking about unexpected, high impact things. We have to recognize that no matter how much data we have about trends and predictions of what’s going to happen in the future there will still be wild cards." Alan Iny. OSS are responsible for network monitoring and fault management; with most (but not all) relying on anomaly…

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03/11/2015 No Comments

Strategic planning – wild cards, elephants and frogs

"A synonym for ‘wild cards’ in many ways is the Black Swan. We’re talking about unexpected, high impact things. We have to recognize that no matter how much data we have about trends and predictions of what’s going to happen in the future there will still be wild cards. This could take the form of volcanic ash impacting air travel, Toyota’s brakes failing despite its reputation…

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02/11/2015 No Comments

Frontier selects Ericsson

Frontier selects Ericsson agility suite to enhance customer experience. Frontier Communications has selected Ericsson to provide and integrate a next-generation OSS (Operations Support System) architecture to improve Frontier's customer experience, capture new revenues and drive business efficiencies. Frontier will deploy Ericsson Order Care and Ericsson Catalog Manager solutions, part of the Ericsson OSS/BSS Agility Suite, to upgrade components of its back office support systems in Texas,…

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01/11/2015 No Comments