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Peak telco

When it comes to the industry of CSP (Communication Service Provision), success has always followed the organisations that enabled small business (and residential, corporate, government, etc too for that matter) to harness the power of the network effect. The invention of telephony, followed shortly thereafter by telephone networks, enabled telcos to ride the network effect to profitability, because telephony provided enormous business value that organisations were…

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10/08/2015 No Comments

AccessKenya chooses Procera Networks

AccessKenya Chooses Procera Networks' PacketLogic Platform for Next Generation IT Services. Procera Networks, Inc., the global Subscriber Experience company and XON, the Pan-African ICT group, announced AccessKenya, the leading and most reliable converged Communication and IT infrastructure service provider in East Africa, has selected Procera's subscriber management solution to replace an incumbent installation and deliver next generation subscriber experience management solutions to meet the region's growing…

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08/08/2015 No Comments

Ericsson to acquire Icon Americas assets

Ericsson to acquire the assets of Guatemala-based Icon Americas, a consulting and systems integration company. Ericsson intends to acquire the assets of Icon Americas, a Guatemala-based consulting and systems integration company. Icon Americas specializes in providing application development and maintenance (ADM) services - specifically in the area of billing and charging - to leading telecom operators. Approximately 250 employees and consultants are expected to join Ericsson.…

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08/08/2015 No Comments

TalkTalk selects CSG Solutions

TalkTalk Modernizes Operations with CSG Solutions. CSG International announced that TalkTalk Group, one of the United Kingdom's leading broadband, landline, TV and mobile providers, has selected key components of CSG's Total Service Mediation and Wholesale Business Management Solution (WBMS) suites. TalkTalk will deploy the latest version of CSG Intermediate, CSG Interconnect including Dispute Manager, and CSG Route, replacing a combination of bespoke systems as well as…

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08/08/2015 No Comments

Bitcoin meets SDN / NFV

"Everyone is familiar with a technology that can be useful for the verification of messages in SDN and NFV, but not in the form they'd expect. Bitcoin uses what's called "block chaining" or (as one word) "blockchain" to keep a tamper-proof history of something. One could apply blockchain principles to SDN and NFV interfaces or control elements to keep a log of everything that happened there,…

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06/08/2015 No Comments

Maxis transforms with NetCracker

Maxis Transforms Service Layer with NetCracker's Comprehensive Resource and Service Management Suite. NetCracker Technology announced that it has successfully delivered its Resource & Inventory Management solution to Maxis Berhad (Maxis), Malaysia’s leading communications service provider. The upgraded modules include the NetCracker Framework, Resource Management & Service Management modules. These capabilities will help Maxis to achieve better network utilization, faster deployment of services and ROI on its…

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06/08/2015 No Comments

Customer delight testing

"Income follows assets" Daniel Priestley. In OSS-world what are our biggest assets? Apart from your customers, what are your biggest OSS assets? Products? Services? People? Intellectual Property? To put this another way, what is it that underpins your strongest revenue streams? If you're a product vendor then it's probably your products. lf you're an integrator, then it's probably your services / systems. If you're a consultancy…

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05/08/2015 No Comments

AIS renews with NetCracker

AIS Signs Multi-Year Renewal for NetCracker Systems Integration and Professional Services. NetCracker Technology announced that Advanced Info Services (AIS), Thailand’s largest mobile phone operator, has agreed to a multi-year renewal for NetCracker’s Systems Integration and Professional Services. As part of the agreement, NetCracker will continue to provide a range of services, including Support and Maintenance, for the NetCracker Billing and Rating solution that AIS uses to…

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05/08/2015 No Comments

The seagull theory…

"There is no accountability for results in the business. We are never able to follow up or measure the proper return on projects. Investments are open to so many different factors - it's too difficult to measure and wouldn't be credible so is felt to be a waste of time. For cutting edge/new tech projects we are under so much pressure to get to market ahead…

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04/08/2015 No Comments

What inspires?

"Start by doing what's necessary; then do what's possible; and suddenly you are doing the impossible." Francis of Assisi. What inspires your OSS users/operators? What is it that makes them rave about your product? Is it having a flexible layout? Is it the colours and graphics? Is it the navigation and flow? The number of clicks in which they can achieve an objective? Is it the…

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03/08/2015 No Comments

Mtel and Amdocs extend

Bulgaria's Mtel and Amdocs Extend and Expand Multi-Year Managed Services Engagement. Amdocs announced the expansion and extension of its managed services agreement with Mtel through 2021. The new agreement will simplify operations and achieve synergies across lines of business to reduce costs, and improve business and operational performance levels. One of the largest affiliates in the Telekom Austria Group, Mtel is Bulgaria's leading mobile service provider…

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01/08/2015 No Comments

Lightower implements NetCracker

Lightower to Enhance Visibility and Network Utilization by Implementing NetCracker Resource Management Solution. NetCracker Technology announced that Lightower Fiber Networks, a leading provider of custom, high-capacity network services in the United States, has gone live with a substantial upgrade to NetCracker’s Resource Management solution. By using the new solution, Lightower can establish greater visibility into its resources, reducing the time it takes to fulfill orders. Lightower…

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01/08/2015 No Comments

Free eBook from multiple OSS experts

I'm delighted to announce the arrival of PAOSS's latest publication, an eBook entitled, "OSS Masterclasses - Insights from Thought-Leaders in Operational Support Systems (OSS)." You can grab it via the link above or by clicking on the image below-right.   SYNOPSIS: In creating content here on PassionateAboutOSS.com, I spend a great deal of time writing about all things OSS - technology, process, projects and beyond. It has…

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31/07/2015 No Comments

OSS to enable network aggregation

"The Value Fabric: A guide to doing business in the digital world begins by addressing the questions, “How are multi-party, multi-industry business models represented in today’s digital world?” and “How should business be conducted in the digital world?”" John Reilly in the first paragraph of his new book, "The Value Fabric: A guide to doing business in the digital world." John has been kind enough to…

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30/07/2015 No Comments

OSS can’t save their way to greatness

"Communications service providers (CSPs) need to move from a mentality of saving costs to one of creating new sources of revenue. Those can come from effective use of CSP data, greater exploitation of the customer relationship and improved agility and flexibility to introduce new services over virtualised networks." Marek Maroszek here on Vanilla Plus. I have to say up front that I'm completely against the sentiment…

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29/07/2015 No Comments

Engaging with customers

"One of the main assets that CSPs have is their customer base but when you compare the level of engagement a CSP has with its customers, compared to a say, Facebook or LinkedIn, there’s no comparison. Is it fair to say that CSPs are not engaging with their customer base and therefore are at risk of ignoring their most valuable asset?" Marek Maroszek here on Vanilla…

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28/07/2015 No Comments

Tired, fuzzy brains

"...if you’re trying to do creative work, you’ll actually have more luck when you’re more tired and your brain isn’t functioning as efficiently. This sounds crazy, but it actually makes sense when you look at the reasoning behind it... If you’re tired, your brain is not as good at filtering out distractions and focusing on a particular task. It’s also a lot less efficient at remembering…

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27/07/2015 2 Comments

Complicated isn’t clever

"Complicated isn't clever. It just looks clever to stupid people." Dave Trott. Regular readers will have noticed how often l refer to OSS being complicated, too complicated. So if Dave Trott is right, and I do think he might be onto something, then OSS isn't as clever as l might try to persuade you. I recall an NMS solution that had enormous power (in theory) and…

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24/07/2015 2 Comments

CFOs with 360 degree OSS views

"The CFO’s understanding of the balance sheet and what drives value, together with his or her growing influence in strategy setting and technology decisions, makes the CFO an ideal business partner and agent of change. CFOs that have this 360 degree view of technology enablement and processes will be uniquely placed to help the whole of the ‘C’ suite rationalize and make tough investment decisions, whether…

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23/07/2015 No Comments

Indosat Selects NEC and NetCracker

Indosat Selects NEC and NetCracker for End-to-End OSS Transformation. NEC Corporation and NetCracker Technology have announced that Indosat, one of the largest telecommunications services and network providers in Indonesia, has selected NEC and NetCracker to enable a large-scale OSS transformation. NetCracker will deliver its comprehensive OSS solution to help Indosat develop, provide and support enterprise services. Indosat offers mobile and fixed telephony as well as Internet…

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23/07/2015 No Comments

OSS contracts at 20 paces

"An awful lot of successful technology companies ended up being in a slightly different market than they started out in. Microsoft started with programming tools, but came out with an operating system. Oracle started doing contracts for the CIA. AOL started out as an online video gaming network." Marc Andreessen. There's a reason tech companies end up in different markets than when they started out... the…

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22/07/2015 No Comments