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C Spire Goes Live with NetCracker

C Spire Goes Live with NetCracker Converged Billing. NetCracker Technology announced that C Spire’s wireless unit has gone live with NetCracker’s converged billing and active mediation solutions to support both pre-paid and post-paid wireless services on a single rating and billing platform. C Spire, a diversified telecommunications and technology services company, operates the United States’ largest privately held wireless communications unit and is based in Ridgeland,…

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21/05/2015 No Comments

Automating the Work of Hundreds

"Today, the FBAR service [Facebook Auto-Remediation] is developed and maintained by two full time engineers, but according to the most recent metrics, it’s doing the work of approximately 200 full time system administrators. FBAR now manages more than 50% of the Facebook infrastructure and we’ve found that services have dramatic increases in reliability when they go under FBAR control. Recently, we've opened up development of remediation…

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21/05/2015 No Comments

The Southwest Airlines analogy

"The airline industry is notoriously brutal. As Warren Buffett once wrote in a letter to shareholders, “[I]f a farsighted capitalist had been present at Kitty Hawk, he would have done his successors a huge favor by shooting Orville down.” Yet Southwest Airlines just recorded its 39th consecutive year of profitability—in a business sector where profits can be excruciatingly tough to come by. How does Southwest do…

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20/05/2015 No Comments

Telefonica selects Amdocs for an Operational Data Store

Telefónica Selects Amdocs for an Operational Data Store Solution in Chile and Peru to Consolidate Data Access and Speed Decision-Making. Amdocs announced that Telefónica, one of the world's leading service providers with 341 million customers across Latin America and Europe, has selected Amdocs data management services for an operational data store solution at its operations in Chile and Peru. Amdocs' data management services is one component…

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19/05/2015 No Comments

Amdocs introduces Big Data Actionable Analytics

Amdocs Introduces New Big Data Actionable Analytics for Service Providers' Marketing, Network and Customer Care Operations. Amdocs announced new communications-specific applications that allow service providers to aggregate data from multiple marketing, network and customer care sources and generate business and customer insights with actionable recommendations. The announcement builds on Amdocs' big data analytics launch announcement last year which introduced the industry's first end-to-end, communications-specific big data…

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19/05/2015 No Comments

User-centred design

"User experience is everything. It always has been, but it’s undervalued and underinvested in. If you don’t know user-centered design, study it. Hire people who know it. Obsess over it. Live and breathe it. Get your whole company on board." Evan Williams, Co-Founder, Twitter. Question for you all. Is user-centred design under-invested in within the OSS industry? I've seen good and bad GUIs. Good and bad…

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19/05/2015 2 Comments

Technology provides no benefits of its own

"Technology provides no benefits of its own; it is the application of technology to business opportunities that produces ROI." Robert McDowell. Let's have a look at the quote above in the context of CSP service offerings, technology delivery methods and customer experiences. Let's start with POTS - Plain Old Telephony Service. The customer experience (ie being able to have a conversation with someone almost anywhere around…

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18/05/2015 No Comments

NetCracker releases new product suite

NetCracker Launches NetCracker 10 Suite. NetCracker Technology announced the launch of its latest product suite, NetCracker 10, which combines capabilities in virtualization, cloud-based delivery of applications, embedded analytics and biometrics onto a single, unified platform. With these capabilities, NetCracker 10 fundamentally redefines the economics of network deployment and management, IT operations, customer experience and service creation and delivery. Using its revolutionary single-platform approach across network, service…

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16/05/2015 No Comments

Operation Nexterday

"The only thing that seems to outpace the evolution of technology is the evolution of customer preferences and expectations. The resultant landscape is one of ever-shortening product lifecycles and frequent industry restructuring." Neo Boon Siong. I attended the launch of Comptel's Operation Nexterday last week. In support of the launch, they also have the book version downloadable here: http://www.comptel.com/news-and-events/the-book-operation-nexterday. I was only able to attend the…

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15/05/2015 No Comments

Redknee wins $14M deal in the Americas

Redknee Wins $14 Million Dollar Deal in the Americas to Support a T1 Operator’s New Growth Strategy. Redknee Solutions announced that a leading communications service provider (CSP) in the Americas, has signed an order worth more than $14 million dollars with Redknee to support its Mobile Virtual Network Enabler (MVNE) growth strategy. With Redknee’s cloud-based converged billing and customer care platform, Redknee Unified, the CSP is…

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14/05/2015 No Comments

Gabon Telecom selects CSG

Gabon Telecom Modernizes Wholesale Billing Operations with CSG. CSG International announced that Gabon Telecom is in production with CSG’s Wholesale Business Management Solution. The implementation includes CSG’s market-leading Interconnect and award-winning Intermediate solutions, and will support both the wireless and wireline business. CSG now supports the operations of the top three telecom providers in Gabon. Gabon Telecom, operating as Libertis, was the first operator in Central…

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14/05/2015 No Comments

Just three things

"Start small, think big. Don’t worry about too many things at once. Take a handful of simple things to begin with, and then progress to more complex ones. Think about not just tomorrow, but the future." Steve Jobs. This is a really interesting snapshot of Steve Jobs' mode of thinking roughly 8-10 weeks after re-joining Apple as Interim CEO in 1997, at the start of one…

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14/05/2015 No Comments

The flexibility of vCPE

"Virtual CPE (vCPE) is an alternative way of delivering broadband services to subscribers where most of the CPE functions are pulled in to the operator's network and located near the service edge. In the new network architecture, the CPE acts as a simple Layer-2 forwarding device that helps a business or residential subscriber to connect to the service provider network. Services such as DHCP, Firewall, NAT,…

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13/05/2015 No Comments

Defective quality analysis (part 2)

"The telco industry is well known for having a five nines (ie 99.999%) up-time engineering standard. That's about 5 minutes of down-time per year. That's pretty impressive, although granted it still leaves room for improvement. OSS are used to measure figures like up-time (and many more of course). This gives CSPs the data to track and manage towards zero defects, or no down-time per year. Admirable…

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11/05/2015 2 Comments

Linkem selects Amdocs

Italy’s Linkem Selects Amdocs Virtualized Solution for Premium LTE Services. Amdocs Virtualized Policy Controller and Home Subscriber Server enable Linkem to shape dynamic quality of experience for customers, leveraging advanced network agility and performance. Amdocs announced that Linkem, an Italian provider of wireless broadband services, has selected an Amdocs virtualized network control solution to support the company's transition from WiMAX to LTE, and provide subscribers with…

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09/05/2015 No Comments

Comptel receives order from Mobile Operator in Eurasia

Comptel Has Received Significant Order from Mobile Operator in Eurasia. Comptel Has Received Significant Order from Mobile Operator in Eurasia. The 3-year contract is a continuation of an existing customer relationship between the companies. The deal exceeding 1.9 million EUR consists of FlowOne Fulfillment, Data Refinery EventLink and Monetizer Policy and Charging Control software licenses and related services.

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08/05/2015 No Comments

Comptel wins deals with Bharti Airtel and Idea Cellular

Comptel bags software deals worth over Rs 111 cr from Bharti Airtel, Idea Cellular. Finnish telecommunications software provider Comptel Corporation said it has secured operations support systems and business support systems deals worth over 15 million (about Rs 111.23 crore) from India's top telecom service providers, Bharti Airtel and Idea Cellular. Idea Cellular has given a multi-year contract worth 10.6 million (Rs 76.07 crore) for software…

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08/05/2015 No Comments

Comptel receives order from NBN Co

Comptel Has Received Significant Order from Australian NBN Co for FlowOne Fulfillment and Related Services. Comptel has a received significant order from Australian NBN Co for FlowOne Fulfillment software licenses and related services. The deal is a continuation and expansion of technology collaboration between the companies. The value of the deal is exceeds 1,1M euros.

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08/05/2015 No Comments

Portugal Telecom, NEC and NetCracker test CPE virtualization

Portugal Telecom, NEC and NetCracker Test CPE Virtualization for Residential Markets. NEC Corporation and NetCracker Technology announced that they have successfully completed a proof of concept (PoC) for their virtualized customer-premises equipment (vCPE) solution at Portugal Telecom. The PoC took place in March 2015 and validated new revenue opportunities for vCPE in residential markets. Portugal Telecom is the largest telecommunications service provider in Portugal, providing fixed,…

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08/05/2015 No Comments

CSG International extends with Charter Communications

CSG International Extends Relationship with Charter Communications for Five Years. CSG Systems International announced that it has extended its relationship with Charter Communications, a leading broadband provider and the nation’s fourth largest cable provider, to provide residential billing and customer care services through December 31, 2019. Currently, CSG provides its end-to-end, pre-integrated customer care and billing solution for all of Charter’s existing residential customers. The extended…

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07/05/2015 No Comments

Rocker Docker Containers

"While its [Docker] use (superficially) resembles that of virtual machines, it is much more lightweight as it operates at the level of a single process (rather than an emulation of an entire OS layer). This also allows it to start almost instantly, require very little resources and hence permits an order of magnitude more deployments per host than a virtual machine" Dirk Eddelbuettel on RevolutionAnalytics. A…

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07/05/2015 No Comments