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International mergers

"The world’s telecommunications market with its national fiefdoms, loose market deregulation, over-bearing government regulation and occasional fierce competition lends itself to M&A as a means of growing, and sometimes sustaining revenues, by accessing new markets. Whilst telcos still have cash they are better positioned to buy in foreign markets as their own markets may see M&A as anti-competition." Tony Poulos on BillingViews. Interesting article by Tony…

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16/08/2014 2 Comments

A lot of moving parts

"A job with a lot of moving parts benefits from a brain that has a lot of moving parts." Nolan Bushnell. The quote above comes from Nolan's book entitled, "Finding the Next Steve Jobs," which I'm currently reading. It covers Nolan's personal experiences with Steve (he was Steve's boss at Atari and friend thereafter), but the book is more about innovation and creativity than Steve. The…

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15/08/2014 No Comments

Vodafone India selects Ericsson

Vodafone India selects Ericsson to transform prepaid charging system for over 75 million subscribers. Ericsson has successfully deployed its Charging System for Vodafone India. The Ericsson Charging System enables a host of new services like flexible refill, community charging and real time balance notifications among several other different voice and data offerings for over 75 million prepaid customers. These customers will now be able to adjust…

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14/08/2014 No Comments

Globe selects NCR Bill Pay

NCR Bill Pay solution allows Globe Telecom to improve in-store customer experience and store operations. NCR Corporation announced that Globe Telecom, a leading telecommunications provider in the Philippines, chose the NCR Bill Pay solution allowing customers to quickly pay their bills in a store without employee assistance. In the retail locations where the NCR Bill Pay solution has been installed, Globe Telecom has seen dramatic customer…

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14/08/2014 No Comments

Mediacom extends with CSG

Mediacom Communications Extends Contract with CSG. CSG International announced that MediacomCommunications Corporation, the nation's eighth largest cable television company, has renewed its strategic partnership with CSG to support the delivery of service differentiation and innovation to Mediacom's 1.3 million customers. CSG and Mediacom enjoy a relationship that spans more than 15 years. Under the terms of the multiyear contract extension, Mediacom will broaden the end-to-end customer…

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14/08/2014 No Comments

Branding your Lexus OSS

"It’s one thing to be a ahead of your time. It’s another to change the future." Lexus. Do telcos need differentiated prestige brands, in much the same way as Lexus is to Toyota? Do they need to differentiate their bit and byte businesses from solution integration and again from apps/content, etc? Telcos tend to be trusted providers of bit and byte and all manner of other…

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14/08/2014 2 Comments

EMEA Group Operator signs Redknee

Leading EMEA Group Operator Signs $17 Million of Orders with Redknee. Redknee Solutions Inc. announced that a leading group operator in EMEA has signed multiple software and services orders totaling more than $17 million with Redknee. These new deals will support the group operator to deliver innovative data services faster to the market and maintain its market leading position across multiple countries. Utilizing Redknee Unified, Redknee’s…

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13/08/2014 No Comments

Land and expand!

"A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers." Harvey Mackay. Over the years, I've noticed an approach that is used by some OSS solution integrators / vendors but interestingly, not by others. It's what's known as "land and expand." It's when the supplier manages to develop a small OSS foothold and then…

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13/08/2014 No Comments

Telem Group Selects Centina Systems

Telem Group Selects Centina Systems for End-to-End Network Visibility to Improve Operational Efficiencies. Centina Systems announced that Telem Group is set to deploy its NetOmnia™ suite of solutions for real-time end-to-end visibility of the network and improved troubleshooting and problem resolution. Telem Group’s selection of Centina’s NetOmnia™ Fault and Performance Management and Service Vision solutions are to support the company’s entire infrastructure for cellular, DSL, VoIP…

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12/08/2014 No Comments

OSS Skunk-works

"Executive consultant at specialist software development consultancy ThoughtWorks Leslie Barry says the skunk works division becomes a safe place for experimentation. “You do that to attract a different culture that wants to try new things, get stuff done and get it out there faster,” Barry says. “It is about attracting smart, engaged people and giving them a space to work in. And they will almost hack…

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12/08/2014 No Comments

If big data is collected in a forest….

"If big data is collected in a forest and nobody is around to mine it, are any insights found?" Ryan Jeffery. To quote David Prior, "Big Data is Rubbish." Click on the link to find out why. Check out slide 42 in particular. Whether you want to call it BIIIIG DATAAAAA or just data, OSS are great at collecting lots of the stuff. Cool! But now…

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11/08/2014 No Comments

OSS Supply chain – Shift No. 6

"Shift No. 6: From Mass-Market Supply to Tailored Offerings. OLD QUESTION: How should we organise our company’s operations to serve the mass market efficiently while offering customised products? NEW QUESTION: How should we organise the supply chain to serve each customer or segment uniquely and provide a tailored customer experience?" Laura Ross Kopczak and M. Eric Johnson in the "MIT Sloan Management Review." At first glance,…

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10/08/2014 No Comments

OSS Supply chain – Shift No. 5

"Shift No. 5: From Cost Reduction to Breakthrough Business Models. OLD QUESTION: How can we reduce our company’s production and distribution costs? NEW QUESTION: What new supply-chain and marketing approach would lead to a breakthrough in customer value?" Laura Ross Kopczak and M. Eric Johnson in the "MIT Sloan Management Review." The old and new questions mark a fundamental shift in the relevance of a modern…

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09/08/2014 No Comments

OSS Supply chain – Shift No. 4

"Shift No. 4: From Single-Company Product Design to Collaborative, Concurrent Product, Process and Supply-Chain Design. OLD QUESTION: How should or company design products to minimise product cost (our cost of materials, production and distribution)? NEW QUESTION: How should collaborators design the product, process and supply chain to minimise costs?" Laura Ross Kopczak and M. Eric Johnson in the "MIT Sloan Management Review." Shift No. 4 in…

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08/08/2014 No Comments

SingTel signs up NetCracker

SingTel Selects NetCracker and NEC to Deliver Comprehensive Service Layer Transformation for its Enterprise Business. NetCracker Technology and NEC Corporation announced that Singapore Telecommunications Ltd (SingTel) has selected them to transform the backend systems for its enterprise customers. The solution will automate and enhance SingTel’s end-to-end service fulfillment processes to enable its Group Enterprise to bring new products and services bundles to the market more swiftly.…

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07/08/2014 No Comments

OSS Supply chain – Shift No. 3

"Shift No. 3: From Supply Focus to Demand Focus. OLD QUESTION: How can we improve the way we supply product in order to match supply and demand better, give the demand pattern? NEW QUESTION: How can we get earlier demand information or affect the demand pattern to match supply and demand?" Laura Ross Kopczak and M. Eric Johnson in the "MIT Sloan Management Review." OSS and…

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07/08/2014 No Comments

OSS Supply chain – Shift No. 2

"Shift No. 2: From Physical Efficiency to Market Mediation. OLD QUESTION: How do we minimise the costs our company incurs in production and distribution of our products? NEW QUESTION: How do we minimise the costs of matching supply with demand while continuing to reduce the costs of production and distribution?" Laura Ross Kopczak and M. Eric Johnson in the "MIT Sloan Management Review." This is a…

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06/08/2014 No Comments

OSS Supply chain – Shift No. 1

"Shift No. 1: From Cross-Functional Integration to Cross-Enterprise too. OLD QUESTION: How do we get the various functional areas of our company to work together to supply product to our immediate customers? NEW QUESTION: How do we coordinate activities across companies as well as across internal functions to supply product to the market?" Laura Ross Kopczak and M. Eric Johnson in the "MIT Sloan Management Review."…

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05/08/2014 4 Comments

OSS Supply-chain Management

"Supplying product to meet demand goes well beyond the question – Did we ship what the customer wanted today? It includes more strategic questions such as – How well do we work with our partners? Are we first to market with our new products? Do we embrace product variety or do we limit it because we can’t handle it? Are our sales promotions creating chaotic demand…

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04/08/2014 No Comments

What can your CFO do with an OSS?

"The CFO and his or her finance staff must be attuned to the drivers of the business, and must be able to work closely with operations management as well as with executive management to chart the financial and strategic impacts of prospective growth strategies." CFO Research Services. As we often discuss, an OSS is no longer just a tool for use by network operations. These tools…

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03/08/2014 No Comments

CSG International expands with Comcast

CSG International Expands Relationship with Comcast. CSG Systems International, a global provider of interactive transaction-driven solutions and services, today announced that it has expanded and extended its relationship with Comcast Cable to provide residential billing services through June 30, 2019. Currently, CSG provides its end-to-end, pre-integrated customer care and billing solution to approximately two-thirds of Comcast’s existing residential customers. The expanded contract provides the framework for Comcast…

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02/08/2014 No Comments