“The problem [with wizards] is that I think people expect magic. ”
Peter Dart.
Isn’t this so true? If you call any of your OSS tools “wizards” instead of just tools, users have a much higher expectation of what the tools can actually do?
Call it a wizard and users expect to click one button to design a network, fix all data integrity problems, activate a service, configure all service attributes, guarantee no fall-outs or service downtime, etc.
But call it a tool and users acknowledge that it won’t be able to handle all variants, may have some foibles but do expect it to work well without performing miracles.
Then again, some users expect all OSS tools to be wizards don’t they? 🙂
Standing out in a highly saturated and fragmented OSS market can be really difficult. We’re regularly involved in bake-offs where we see dozens of OSS
One of the things I love about my job is all the vendor demos I get to see. Product demos are one of the four
Have you read the book, “The 4-hour work week” by Tim Ferris? It was one of those relatively rare books that inspired a complete mindset
Over the years, we’ve been involved in many OSS procurement events and have seen a variety of different pricing models proposed by vendors. Being software,
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
2 Responses
The wizard of ‘OSS’ (read Oz)
Love it Steelysan! 🙂