OSS are all about helping the customer in some way
“To become a business asset, the role of data within an organization must move from being departmentally siloed to being centrally managed. Breaking down the siloes is not necessarily a technical challenge, but an organizational one. It requires a data strategy, the correct level of ownership and corporate governance. Data-as-a-business-asset means a single definition of […]
“Many of you here are working on digitalisation projects but I would urge you to think bigger. You need to think about business model change – with existing customers or into whole new sectors. It isn’t just about product innovation. It’s about company innovation.” Deborah Sherry at TM Forum Live! I really like the way […]
I was due to speak at TM Forum Live today but wasn’t able to make it across to France this year. However, the talk will still continue on, so if you’re in Nice please drop in to listen to Amrit Singh and Crispin Blackall talk about how Infosys and Telstra are using microservices to deliver […]
“When you evaluate the market, you’re looking to understand where people are today. You empathize. Then you move into storytelling. You tell the story of how you can make their lives better. That’s the “after” state. All marketing ever does is articulate that shift. You have to have the best product, and you’ve got to […]
. Did you notice that I was channeling Bonnie Tyler in the title there? No? No matter… The concept in the diagram above is courtesy of Roger Gibson (yes, I made you [more] famous Roger). Obviously, it is showing that business models and technology are increasingly overlapping. This simple diagram also shows why the business/technology […]
Have you ever worked in a big telco (or any large organisation for that matter)? Have you ever noticed the disconnection in knowledge / information? On a recent project, I was brought in as an external consultant to find potential improvements to one business unit’s specific key performance indicator (KPI). As a consultant, my role […]
When we find that orders have gone into (are about to go into) a jeopardy state or a fall-out state, the experts are brought in and tend to work backwards to identify the problem and resolve it. But what if our OSS were able to predict the likelihood of future failure and present that information […]
I’ve been seeing a lot of references to continual development methodologies lately (ie references to agile, DevOps, CI/CD, etc). Quotes like focus on projects rather than the mission statement, focus on products rather than projects, etc. The core principle is in chunking workload down into modular pieces that can be implemented to give flexibility and […]
Whether it’s at an individual, business unit or organisational level, demonstrated achievement on OSS projects tends to lead to greater opportunities and rewards. There are so many OSS projects underway globally and so much expertise required, but there are a high proportion of projects that don’t deliver or are currently stagnating. This means opportunity. However, […]
Over the years, I’ve dealt with (and worked with) many vendors, as I’m sure you have too. Some will bend over backwards to help their customers (or potential customers) out, finding workarounds to their own internal rules to help make something good happen. Others will persuade their customers into signing a contract before bending their […]
“Many people steeped in the tradition of product promotion naturally feel drawn to prattle on and on about their products and services. But I have news for you. Nobody cares (except you). Yes, you read that right. Get over it. What people do care about is themselves and solving problems. How do you do that?” […]
“The truth is that whale-sized companies would love to do business with smaller suppliers. The relationship is more immediate in every way. Small suppliers can deliver goods more quickly than larger ones. It’s much easier to get the CEO of a small supplier on the phone for discussion of the transactions. Small suppliers are more […]
Here’s a tip for you to try on your next OSS project: Instead of building a behemoth OSS with a million contributors (and a million opinions), stand up something simple (but meaningful) quickly and let word of mouth draw others in. It’s a technique I’ve helped implement in some very “democratic” decision-making environments, environments where […]
“It might be the ultimate entrepreneurialc superpower – the ability to shift perspective and understand the viewpoint of another person… whether it’s a client, prospect, or team member. If you can put yourself in someone else’s shoes, it’s the shortest path to influence, collaboration, communication, and connection.” Jeff Walker. Can OSS (or at least their […]
The most stunning sunrise inspired my journey into the office on the train this morning. The train was packed with dozens (hundreds?) of people, all with their heads down on looking at their phones, books, tablets, music players, etc. Looking around the carriage, only one other person even seemed to have noticed the stunning panorama […]
Many telcos around the world have a sometimes subtle, sometimes not, turf-war going on between networks / operations and IT groups. Virtualisation of the network potentially amplifies this because it increases the scope of possible overlap. As described in yesterday’s “Noah’s Ark of OSS success,” one of the ways of improving the success of an […]
“Don’t be involved in 50 or 100 things. That’s a Noah’s Ark way of investing – you end up with a zoo that way. Put meaningful amounts of money in a few things you know well.” Warren Buffett. There are a lot of OSS products on the market. From that list, you can probably name […]
Gartner’s magic quadrant for OSS is often used by organisations as a proxy for determining a short-list from the hundreds (thousands?) of OSS products available on the market. I’ve even heard of executives from tier-one telcos issuing directives that their short-list should consist of the top right corner of Gartner’s OSS Magic Quadrant (the Leaders […]
“The history of lean manufacturing shows that it is usually feasible, if not downright simple, to eliminate waste from a process. This cannot happen, though, until the waste is recognized for what it is. One of Henry Ford’s key success secrets was the ability to identify waste that others overlooked even though it was (with […]
“Some vertical markets or segments where it’s logical for telcos to enter and compete are quickly becoming crowded. Smart homes, for example, are also drawing investment from cable TV providers, home security ?rms, mobile device manufacturers and other tech behemoths, including Amazon, Facebook, Google and Microsoft. However, telcos tend to focus too heavily on vertical […]
