The revenue-share model

“In 2013, many CSPs will partner with OTT players. For example, a mobile operator could provide a certain amount of bandwidth and prioritization to a video OTT provider that agrees to share revenue because the QoS would help differentiate its service.” Beau Atwater in an article on BillingWorld I like what Beau is proposing here. […]

Software Defined Networking (SDN)

“Software-defined networking (SDN) is an approach to computer networking which abstracts the hardware of the system, the control plane and the data plane“ Wikipedia. SDN is another technology that is revolutionising OSS. It is having a dramatic effect on traditional CSPs, allowing them to move from being network-based Telcos to software-based services companies. It allows […]

Revolutionary change

“1. I have a great respect for incremental improvement, and I’ve done that sort of thing in my life, but I’ve always been attracted to the more revolutionary changes. I don’t know why. Because they’re harder. They’re much more stressful emotionally. And you usually go through a period where everybody tells you that you’ve completely […]

ITSM part 2

“As far as income goes, there are three currencies in the world; most people ignore two. The three currencies are time, income and mobility, in descending order of importance. Most people focus exclusively on income.” Timothy Ferriss. In yesterday’s blog, we discussed how e-business and mobility was impacting ITSM approaches but we didn’t discuss much […]

Proactivity

“Do what today others won’t, so tomorrow, you can do what others can’t.” Brian Rogers Loop. There are so many ways to skin a cat, or in our case an OctopOSS. So many ways to configure it or build processes around it to meet the customer’s needs. But this is just one of many reasons […]

Instead of focussing on bells and whistles

“The word “simple” has become so cliché that I try not to use it anymore, but ultimately the point is that things are pretty easy and simple until you make them hard and complicated. So we’re always trying to keep them as simple and easy as they naturally are. So if we have a big […]

Quiet erosion of CSP margins

“Enterprises able to successfully innovate at a breakthrough level are far more likely to dominate and prosper in the new markets they create” From a recent survey conducted by Accenture In the survey discussed above 93% of executive respondents indicated their long-term success relied on innovation. However only one-third felt their organisation were well placed to innovate. […]

Sharing knowledge is power

“Today knowledge has power. It controls access to opportunity and advancement.” Peter F. Drucker. Peter Drucker was born in 1909 and was a leader in corporate management education. His statement above rings true today and is particularly true for OSS practitioners. I’ve experienced some corporate cultures when knowledge is hoarded, possibly in the hope that […]

Entertainment age

“We aren’t in an information age, we are in an entertainment age.” Tony Robbins. The second half of the information age is definitely progressing along the lines of Tony Robbins’s quote above. As information commoditises, it becomes the content, the entertainment that differentiates. Does this lead to the line of thinking that B/OSS of the […]

Outside help

“Accept that not all of the smart people work at your company.” Stefan Lindegaard. Have a willingness to seek ideas from outside your organisation. OSS is too diverse to have all aspects covered by in-house experts. OSS are all about making valuable connections. Sometimes you may need outside help to find those valuable connections. Where […]

The law of creativity

“The true sign of intelligence is not knowledge but imagination.” Albert Einstein. As this blog often states, an OSS exists to provide valuable insights into the operation of a network. In the world of OSS, Einstein is partly right. It certainly does require imagination to make an insightful connection between data sets that nobody has […]

Telco as a commodity?

“I don’t look at myself as a commodity, but I’m sure a lot of people have.” Marilyn Monroe Will there be a time in the not too distant future where traditional telco services become a pure commodity? For example, will users simply plug into socket in their wall and get ubiquitous bandwidth / cloud services […]

Network-Embedded Management

“I think there is a world market for maybe five computers.” Thomas Watson, chairman of IBM, 1943. Are OSS going to go the same way as the computers of Watson’s time? Rather than being the centre of an organisation’s network management universe, will they become smaller and more distributed? Current OSS tend to be relatively […]

Alternate Names and Linking Keys

“Why do we want to have alternate worlds? It’s a way of making progress. You have to imagine something before you do it.” Joan Aiken. By their very nature, OSS also live in the alternate worlds of NMS. It is the responsibility of your OSS to take feeds from diverse data sets, from devices of a […]

What’s your OSS provenance?

“Mythology goes back, obviously, to ancient civilizations and it fulfilled a real role in providing us lessons in life and by giving us heroes and giving us villains and giving us stories. I did some research that sort of got me into this topic that was looking at things like flea markets, swap meets, and […]

Business Enablement Systems (BES)

“Most of the services being churned out today are long-tailed and flame out quickly, making them ill-suited to siloed management. A new philosophy of enablement is needed, suitable for an ecosystem where innovation could come from anywhere, and this is why the business support system must evolve into the business enablement suite (BES).” Jiao Aijun […]

Subtraction projects

“Be aggressive in simplifying the BOSS to the bare minimum as customers are not seeing the difference of all the bells and whistles” Alan Quayle. Have you ever noticed that almost every B/OSS project is an upgrade, addition or a transformation? There are barely ever any reduction-only projects. I often wonder whether the large CSPs […]

BSS Gaming

“There was US$21.9B spent on games in the USA alone in 2012.” NewZoo infographic [Please note: I’ve since been advised that this link to the infographic may be malware] According to the infographic, $2.1B was spent on Massively Multiplayer Online (MMO) games and $2.4B on mobile games alone. At the moment, these games tend to […]

Eroding profitability

“We need to dedicate fewer of our resources to our traditional and core products as their profitability erodes and be ready to compete hard against an unprecedented number of new competitors and disruptive elements. They face none of the infrastructure, cost and regulatory pressure we do.” Phil Jordan, Group CIO of Telefónica. The statement above […]

Enterprise OSS

“The digital world is much more fragmented – an ecosystem of different players each delivering their element of the service – with a different access network, core network, computing, storage and many applications providers. And where services comprise a number of aggregated application services, the challenges get even harder. If the only person getting the […]