Minimise the tentacles on the OctopOSS. Keep it simple
“Some pilots are proving quite interesting in enhancing Network Operations. Especially when AI / ML is used in the form of Natural language processing – NOC operators are talking to a ML system in natural language and asking questions in context to an alarm about deep topics ( BGP, 4G eUTRAN, etc). Do more with […]
Have you ever worked in a big telco (or any large organisation for that matter)? Have you ever noticed the disconnection in knowledge / information? On a recent project, I was brought in as an external consultant to find potential improvements to one business unit’s specific key performance indicator (KPI). As a consultant, my role […]
I’ve been seeing a lot of references to continual development methodologies lately (ie references to agile, DevOps, CI/CD, etc). Quotes like focus on projects rather than the mission statement, focus on products rather than projects, etc. The core principle is in chunking workload down into modular pieces that can be implemented to give flexibility and […]
“In writing or in life, people who are successful focus on the input (putting in). Those who aren’t successful focus on the output (taking out).” Paraphrasing Tucker Max during a podcast with James Altucher. In the post that follows, you’ll notice that I’m putting a completely different context on Tucker’s quote above, which is a […]
Here’s a tip for you to try on your next OSS project: Instead of building a behemoth OSS with a million contributors (and a million opinions), stand up something simple (but meaningful) quickly and let word of mouth draw others in. It’s a technique I’ve helped implement in some very “democratic” decision-making environments, environments where […]
“It might be the ultimate entrepreneurialc superpower – the ability to shift perspective and understand the viewpoint of another person… whether it’s a client, prospect, or team member. If you can put yourself in someone else’s shoes, it’s the shortest path to influence, collaboration, communication, and connection.” Jeff Walker. Can OSS (or at least their […]
The most stunning sunrise inspired my journey into the office on the train this morning. The train was packed with dozens (hundreds?) of people, all with their heads down on looking at their phones, books, tablets, music players, etc. Looking around the carriage, only one other person even seemed to have noticed the stunning panorama […]
“Don’t be involved in 50 or 100 things. That’s a Noah’s Ark way of investing – you end up with a zoo that way. Put meaningful amounts of money in a few things you know well.” Warren Buffett. There are a lot of OSS products on the market. From that list, you can probably name […]
If you’re using an OSS/BSS and/or IVR in your role with a service provider, are you able to tell what’s causing customer contacts and why? For example, do you know which customer-facing products are leading to the highest proportion of calls into your contact centre? If so, are you able to determine why (eg recharge, […]
“Sometimes designing is very tempting; sometimes not designing is the answer. Often silence is required instead of shouting.” Karres en Brands. It’s said that when presenting a lecture, the softly spoken have more chance of reaching an audience than the classical loud extrovert. The theory goes that if a voice is barely audible, the listener […]
“The design not only determines uses, it’s also determined by users.” Karres en Brands. Designing an OSS, or updating the design of an existing one, can be challenging for the reason that user experience is so subjective. You think your design is practical, intuitive, elegant and simple, but others may have a vastly different opinion. […]
Success leaves footprints… and so does failure. This statement is probably true in any field but especially so in OSS. One of the reasons I follow the OSS industry so closely is because I’m always on the lookout for clues. Clues that track both sets of footprints to understand why. An organisation that consistently gets […]
Whenever I look at telco provisioning projects, I can’t help but think at the complexity involved. Processes are lengthy, with multiple manual steps, mappings, data gathering, sequencing activities, approvals, settings and options. It’s no wonder that OSS evolutions and transformations are a nightmare for operators from the perspectives of effort, risk, cost, etc. If we […]
The first step of the Design Thinking methodology is emphathising (aka getting to know your customers). For some OSS vendors, they overlook this step assuming that they know what the customers want. Similarly for an internal project, the project team will act as the proxy on behalf of a large group of OSS users without […]
“My role is that of a catalyst. I try to create an environment in which others make decisions.“ Ricardo Semler, in his book, “Maverick.” Creating something big and bold that’s never been done before (within a company, if not an industry) seems to scare most people in OSS. I think that this comes about partly […]
This recent news brief relating to the AT&T ICE program reminded me to write an article on the standardisation of southbound interfaces. As Chris Rice SVP of AT&T Labs’ Domain 2.0 Architecture and Design stated in reference to certification of VNFs, “Unfortunately, you can get a lot of snowflakes — VNFs that are totally unique […]
Digitisation spawned a new word – omnichannel. It’s a brilliant concept as it taps into the fact that different customers like to reach you (or be reached by you )via different channels, be that email, social, online, livechat, apps, SMS, podcasts, etc. It’s gives them the choice to connect via the method they’re most comfortable […]
“All the technological change in the telecoms industry is pointing towards a more final and ultimate change, the death of the old “telco” carrier model we have known for the past few decades. We have known it is coming but the last vestiges will be swept away in 2017. All telcos will finally abandon “telco” […]
A slightly divergent thought for you today. Most of you are probably familiar with the 4 Cs standard for describing the quality of diamonds: Color, Clarity, Cut and Carat Weight. For marketing of OSS or any tech, there is a need to stand out from everyone else. Seth Godin calls it the Purple Cow – […]
“Calling it an experiment gives you permission to fail.” A.J. Jacobs. It’s usually really cheap to experiment with data (assuming that it’s data you’ve already collected and curated). What if you combine that “license to fail” insight with yesterday’s start of the Minimum Viable Telco (and OSS) movement? Can we use experiments to trial increased […]
