“The design not only determines uses, it’s also determined by users.”
Karres en Brands.
Designing an OSS, or updating the design of an existing one, can be challenging for the reason that user experience is so subjective. You think your design is practical, intuitive, elegant and simple, but others may have a vastly different opinion. I can state this from personal experience as a designer!
For me, the quote above is powerful in its implication of a feedback loop.
The design is not only determined by the designer, but the users who interact with it. ergo, if you’re not closely observing how users interact with your design, then you only have a partial understanding of it. If you take the time to gather a more complete perspective of your design, more importantly, is your mind open to change?
Have you ever had an OSS or BSS project that’s impacted by poor data quality? The problem of data integrity gets raised on almost every
“One of my favorite things about designing software is designing the defaults. The defaults define the experience for everyone out of the box. And, therefore,
Have you ever been tasked with mapping out the processes for the telco you work for? Either as a way of documenting current state, or
In the last week alone, I’ve had two potent reminders that the world of OSS is simply (pun intended) too complex. This manifests in many
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
