“Commitment and talent are unconnected unless you connect them”
John C. Maxwell.
OSS live and die on the quality of the connections you are able to make with them. Commitment and talent are but one of many. There are so many others including:
- Performance and maintenance;
- Process and life-cycle;
- Outages and spares;
- Resolutions and knowledge sharing;
- Designs and delivery;
- Usage patterns and capacity planning;
- Inventory and customer services;
- SLAs and rebates;
- Requirements / benefits and functionality;
- Complexity and simplification;
- Inside plant and outside plant;
- Trouble tickets and workforce management;
- Ideas and actions;
- Innovations and market research