Want to know where the next wave of OSS/BSS innovation is coming from?
Everything you know right now, and all the knowledge you have collected over your career, is diminishing in relevance at an increasing rate. For those
“There are no exceptions to the rule that everybody likes to be an exception to the rule.”
Charles Osgood.
When it comes to customer experience management at a CSP, Charles Osgood’s statement rings true. A friend of mine recently talked about the challenge of solution design where “Everyone is an exception.”
When it comes to designing OSS systems and processes, too many engineers / analysts treat Osgood’s statement as gospel, that every single exception has to be handled as part of the rule.
There are too many OSS that have the rule (ie the ~80% of cases in Pareto’s 80/20 rule) bogged down by designing processes to handle all the exceptions (ie the 20% of cases).
My preference is to streamline the normal (ie the 80%) and hand off exceptions to special resolution processes. I also try to suggest / impose ruthless simplification and standardisation where possible to ensure that there are less variations of exceptions to be handled.
Everything you know right now, and all the knowledge you have collected over your career, is diminishing in relevance at an increasing rate. For those
As the title asks, do you know what the most widely used OSS/BSS application is? The answer might actually surprise you, but we’ll get to
Did you notice that our previous article (What does the future hold for telco?) touched on scarcity and abundance in telco as well as how
Do you ever look into the past to determine whether commonalities / discrepancies could be used to inform how you might act into the future?
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.