“We’re able to do that because we really understand what our brand is from a tribal knowledge standpoint. It has been handed down from generation to generation.”
There is a tendency for an OSS vendor / integrator to breeze into a customer’s site and dictate the way that the OSS project will be run. But this doesn’t take into account the importance of the tribal knowledge that exists within the CSP. The processes, the technologies, the people and politics. These are all important factors that will dictate the success, or otherwise, of your OctopOSS project.
There is no one-size-fits-all OSS product and there is no one-size-fits-all implementation model. The tribal knowledge is similarly unique and can be used to your benefit, or in the case of many historical projects, to your detriment.
Being humble, collaborative and generous in sharing your product knowledge is a great place to start to learn, understand and leverage the tribal knowledge within your CSP.Read the Passionate About OSS Blog for more or Subscribe to the Passionate About OSS Blog by Email