“We’re able to do that because we really understand what our brand is from a tribal knowledge standpoint. It has been handed down from generation to generation.”
Joanne Bischmann
There is a tendency for an OSS vendor / integrator to breeze into a customer’s site and dictate the way that the OSS project will be run. But this doesn’t take into account the importance of the tribal knowledge that exists within the CSP. The processes, the technologies, the people and politics. These are all important factors that will dictate the success, or otherwise, of your OctopOSS project.
There is no one-size-fits-all OSS product and there is no one-size-fits-all implementation model. The tribal knowledge is similarly unique and can be used to your benefit, or in the case of many historical projects, to your detriment.
Being humble, collaborative and generous in sharing your product knowledge is a great place to start to learn, understand and leverage the tribal knowledge within your CSP.
Making your OSS easy to use isn’t about adding more “easyness” – it’s about subtracting what sucks. “To make your stuff “easier to use” you
During my first forays into OSS, over a period of 6+ years, I averaged 85 hours a week whilst being paid for a 40 hour
The call came in at 5:43am. “The routers are acting up again down at 1313 Packetloss Lane” the night supervisor whispered, as if afraid the
Telco appears to be an increasingly tough industry. Demand for connectivity continues to soar, yet profitability and differentiation are becoming ever more difficult to achieve.
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
