“You cannot simply have your end users give some specifications then leave while you attempt to build your new system. They need to be involved throughout the process. Ultimately, it is their tool to use.”
José Manuel De Arce here.
As an OSS consultant and implementer, I couldn’t agree more with José’s quote above. José, by the way is an OSS Manager at Telefónica, so he sits on the operator’s side of the implementation equation. I’m glad he takes the perspective he does.
Unfortunately, many OSS operators are so busy with operations, they don’t get the time to help with defining and tuning the solutions that are being built for them. It’s understandable. They are measured by their ability to keep the network (and services) running and in a healthy state.
From the implementation side, it reminds me of this old comic:
The comic reminds me of OSS implementations for two reasons:
I’ve seen it time after time on OSS implementations (and other projects for that matter) – [As a customer] you get back what you put in.
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Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
