OSS Vendor for Life

Any business arrangement that is not profitable to the other person will in the end prove unprofitable for you. The bargain that yields mutual satisfaction is the only one that is apt to be repeated.”
B.C.Forbes

There are only a relatively small number of customers in OSS as it stands today, although it is increasing these tool-sets push deeper into enterprise accounts and the Telco world is increasingly de-regulated.

So, how many OSS implementations are made with organisational success for the CSP in mind? What sort of project implementation decisions would change if the CSP‘s best interests were the guiding principle?

Interestingly, it has been in the situations where both the CSP and the vendor were actively seeking the best outcome for themselves that have ended up being unsuccessful for both parties in my experience.

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