“If you’re not serving the customer, your job is to be serving someone who is.”
Jan Carlzon
As much as we may consider CSPs to be the customers of OSS, the real customers are actually the ones using the CSP’s services.
There is massive change underway for almost all CSPs globally, perhaps with the exception of regulated monopoly carriers. In deregulated markets, voice and data services are becoming increasingly commoditised, leading to reductions in earnings. Reductions in earnings lead to reductions in project spend (ie OSS transformations).
It is the fundamental objective of OSS vendors to deliver projects that add to the value of the CSP, in part because this allows future projects.
Earlier this week, I was lucky enough to be introduced to a talented RAN automation expert. He’s one of Australia’s foremost, hands-on, experts on SON
I was listening to a group of telco experts on a podcast the other day. As they were talking, I kept picturing the image of
Earlier in the year, we wrote a series of articles about the chasm that exists between OSS/BSS buyers and sellers (pt1, pt2, pt3, pt4, pt5, pt6). “The chasm” is
Actually, maybe a few related questions. As you’ve seen from recent articles such as this, I’m increasingly interested in the cross-over worlds of comms and
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
