“The buck stops here!”
Harry S. Truman
A CSP starts with it’s evolving service catalog (ie the definition of the services that it offers) and ends with the ongoing reliability of the network and associated services.
If these steps, or any of the other steps in between fall away, then the CSP’s brand power will diminish.
The OSS is a guiding hand in most of these steps so it fundamentally a tool that is tasked with brand protection. The brand value buck stops here (at the OSS).
If your OSS isn’t enhancing the organisation’s brand then it’s not fulfilling its main purpose for being.
Making your OSS easy to use isn’t about adding more “easyness” – it’s about subtracting what sucks. “To make your stuff “easier to use” you
During my first forays into OSS, over a period of 6+ years, I averaged 85 hours a week whilst being paid for a 40 hour
The call came in at 5:43am. “The routers are acting up again down at 1313 Packetloss Lane” the night supervisor whispered, as if afraid the
Telco appears to be an increasingly tough industry. Demand for connectivity continues to soar, yet profitability and differentiation are becoming ever more difficult to achieve.
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
