Yesterday’s post talked about using customer contacts as a real-time proxy metric for friction in the business, which could also be a directional indicator for customer experience.
That got me wondering what other proxy metrics might be used by to provide predictive indicators of what’s happening in your network, OSS and/or BSS. Apparently, “Colt aims to enhance its service assurance capabilities by taking non-traditional data (signal strength, power, temperature, etc.) from network elements (cards, links, etc.) to predict potential faults,” according to James Crawshaw here on LightReading.
What about environmental metrics like humidity, temperature, movement, power stability/disturbance?
I’d love to hear about what proxies you use or what unexpected metrics you’ve found to have shone the spotlight on friction in your organisation.
We recently discussed how the “Ultimate Game,” a study in behavioural psychology, might help to explain why there tends to be less initial animosity between
The great thing about the holiday period is you often get the chance to step away from business as usual (BAU) activities. As customer projects
Last year, we published a series of articles about the chasm that exists between OSS/BSS buyers and sellers. “The chasm” is best exemplified by the
Whilst setting up for another new initiative this week I became aware that the PAOSS blog has just ticked past 1 million words. And that’s
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
