“Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.”
Ross Perot.
When it comes to OSS, your answers are out with the customers rather than back in the office. Relationships, trust and true understanding of customer needs (and problems) only happens by working face to face with your customers.
Even the back office developers need to work with the customer first hand on a regular basis rather than via an analyst’s specs or their own assumptions of what the customer needs. I’ve seen too many OSS developers who never leave their offices and produce product that doesn’t meet real customer needs or overcome real customer problems.
But it’s a fine line. You don’t necessarily want to do everything under their watchful gaze either.
How much time do you spend with your customers?
Standing out in a highly saturated and fragmented OSS market can be really difficult. We’re regularly involved in bake-offs where we see dozens of OSS
One of the things I love about my job is all the vendor demos I get to see. Product demos are one of the four
Have you read the book, “The 4-hour work week” by Tim Ferris? It was one of those relatively rare books that inspired a complete mindset
Over the years, we’ve been involved in many OSS procurement events and have seen a variety of different pricing models proposed by vendors. Being software,
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
