“You’re going to screw up. Accept it.”
Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler, from their book, “Influencer: The New Science of Leading Change.”
Production databases can be a scary environment for operators who are taking over the reins of a new OSS that has been implemented by others (eg vendors, integrators, etc). There tends to be a fear of the unknown of how easy mistakes will be to fix, or even whether mistakes can be overcome at all.
You’re going to screw up (or other members of your team will). Accept it! Plan for it.
It’s interesting that most OSS handovers include operational training (albeit usually too short), but rarely includes contingency training.
Contingency training should be set up by the vendor / integrator in a sand-pit environment and based on the major screw ups they’ve seen occur at previous customer sites as well as other major catastrophic situations they can envisage. Your team can also contribute to the syllabus through the knowledge of your local ecosystems and problems you can envisage.
We love doing The Passionate About OSS Podcast, but it’s been a loooong time between episodes. Too long. We love the conversations, but the
After working with countless OSS product teams over the years, we’ve noticed one universal truth: they’re all overloaded by huge backlogs of feature requests. But
Yesterday marked a an exciting milestone for the PAOSS business. We made our very first commission payment to an affiliate whose introduction led to a
Your OSS is either a catalyst for innovation or a roadblock to progress for your business. The same strategies that built your OSS might now
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
