Ericsson announced that Spark New Zealand, the leading telecom operator in New Zealand, has deployed Ericsson Service Agility Suite to reengineer its IT platforms to achieve agility improvements. At the Ericsson OSS/BSS Summit 2014 being held October 28 – 30 in New York, Dr. Claire Barber, General Manager of Change and Technology for Spark, detailed how the rollout has resulted in faster delivery of prepaid mobile services, affirming the operator’s commitment to customers.
In order to meet the growing needs of subscribers and the increases in data traffic, operators must become more agile with the ability to be flexible, fast and in complete control of their business. As a result, operators turn to operations support systems to help them effectively scale networks and services, and to continue to deliver on customer expectations.
Around the world, leading operators such as Spark are reviewing and updating the processes and systems they use to launch and deliver services. This work is being done with a strong focus on better customer engagement and improved experiences. Spark is transitioning from telecom-defined to customer-defined interactions with a simplified product portfolio and approach. As a result, they can automate thousands of processes and simplify those that must remain manual.