Zain Kuwait is taking a significant step toward the complete transformation of its operations support systems (OSS) to become more customer-centric. To achieve this, the operator has commissioned Nokia to deploy its unique OSS portfolio using its comprehensive services. These will enable the operator to simplify network operations by having a total network view with centralized operations. They will also cost-efficiently reduce resolution time for complex problems in the operator’s multi-technology, multi-vendor network.
Under the contract, Nokia will provide its OSS portfolio and services to build a strong foundation for the transformation of Zain Kuwait’s operations. Its fault management platform based on NetAct Advanced Monitor will enable centralized, end-to-end fault management in the multi-technology, multi-domain, multi-vendor environment. In addition, Nokia’s umbrella Performance Manager platform will provide a single point of access for holistic network performance insight, helping Zain Kuwait ensure high-quality networks all the time.
Nokia will also implement the IP fault management platform, EMC Smarts, the IP performance management platform, EMC Watch4Net, the IP configuration management platform, and EMC Network Configuration Manager.
As an important part of this contract, Nokia’s comprehensive services include OSS planning and optimization, implementation, system integration as well as care services including hardware, software and competence development services.