Accenture Helps Telekom Malaysia Transform Its Delivery of Data Services to Enterprises.
Accenture has helped Telekom Malaysia Berhad (TM), the nation’s largest integrated communications solutions provider, transform its delivery of data services for enterprises with the implementation of support systems for TM’s Internet Protocol Virtual Private Network (IPVPN) capabilities.
Leveraging Accenture’s systems integration capabilities, both TM’s business support systems – such as customer relationship management, billing, order management and portals – and operational support systems, including network inventory management and service activation have been strengthened to enable TM to provide its business customers with scalable solutions to help them improve their productivity.
The enhancement of TM’s IPVPN services has enabled TM to improve its customer service, increasing its fulfillment volume, reducing installation times, and increasing the number of trouble tickets restored, which in turn, enhances TM’s business operations.
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