If you found this article useful or valuable, subscribe (in the top-right corner of this page) and share. Let's spread the word and inspire more people to become passionate about OSS. Ryan is Passionate About OSS and has dedicated the last two decades to sharing his passion for OSS with the world. He is a founder, author, blogger, Engineer, connector and inquisitive learner about OSS and managing networks. To find out a little about his back-story and why he's so Passionate About OSS, click on the About Page. To connect with Ryan and the PAOSS team, click on the Contact page.
“The marriage of high-speed IP-based network infrastructure and the new generation of IT support systems will ultimately lead to a greater focus on areas such as customer experience, business intelligence and innovative ways of dealing with network congestion.” Peter Dykes. Peter has hit the nail on the head in his quote above, from a post […]
“People are very reluctant to talk about their private lives but then you go to the internet and they’re much more open.” Paulo Coelho. In this article, the insight from Cisco’s Chief Futurist, David Evans provides a view of the future of personal health monitoring. In the future of IoE, the device count will be […]
“An online consumer survey of more than 2,000 smartphone users in the UK and Germany, carried out by billing firm Mach and research agency Opinium in April, found significant demand for direct operator billing, suggesting it could be the preferred payment method of choice for apps and in-app purchases.” James Middleton. Carrier billing is an […]
“Simply providing a voice-and-data pipe out to a customer and collecting a monthly fee no longer is a viable business model. Savvy mobile operators realize this and are deploying OSS/BSS solutions that enable them to analyze how prepaid, postpaid and hybrid customers are using their network and then creating tailored promotions and tariffs tailored to […]
“In 2013, many CSPs will partner with OTT players. For example, a mobile operator could provide a certain amount of bandwidth and prioritization to a video OTT provider that agrees to share revenue because the QoS would help differentiate its service.” Beau Atwater in an article on BillingWorld I like what Beau is proposing here. […]
“An After Action Review (AAR) is a structured review or de-brief process for analyzing what happened, why it happened, and how it can be done better, by the participants and those responsible for the project or event” Wikipedia. As an OSS consultant it has been common to move from one OSS project to the next […]
“Simplicity is prerequisite for reliability.” Edsger Dijkstra. Regular readers will note my stance on seeking simplicity in OSS. OSS have many moving parts – hardware, software, processes, people, interfaces, etc all have inherent complexity. But put them all together and you have the main reason why so many OSS projects go over time, over budget and/or […]
“The shifts of fortune tests the reliability of friends.” Marcus T. Cicero. In yesterday’s blog we discussed the concept of multi-homing. For some of the reasons discussed, you may not want duplication of data links. However, you may have one or more of your systems in cold-standby mode and want to be able to cut […]
“The greatest ability is dependability.” Robert “Bob” Jones. When it comes to reliability and resiliency of your OSS, the concept of multi-homing is vital. And by multi-homing, I’m not referring to the personal habits of a recent US President. For those who haven’t heard of the term, it is the practice of network devices sending […]
“May your adventures bring you closer together, even as they take you far away from home.” Trenton Lee Stewart. During years of working on international project teams I’ve been lucky enough to have observed some fascinating group dynamics. OSS project teams form an interesting ecosystem from a group dynamic perspective, especially when there is a […]
“Maverick: I feel the need… Maverick, Goose: …the need for speed!” Lines from the movie Top Gun. Whilst listening to an audio book recently (sorry for the lack of reference, I forget which one) the author posed an interesting insight. Can you remember what type of vehicle Maverick (Tom Cruise) uses when being chased by […]
“Software-defined networking (SDN) is an approach to computer networking which abstracts the hardware of the system, the control plane and the data plane“ Wikipedia. SDN is another technology that is revolutionising OSS. It is having a dramatic effect on traditional CSPs, allowing them to move from being network-based Telcos to software-based services companies. It allows […]
“1. I have a great respect for incremental improvement, and I’ve done that sort of thing in my life, but I’ve always been attracted to the more revolutionary changes. I don’t know why. Because they’re harder. They’re much more stressful emotionally. And you usually go through a period where everybody tells you that you’ve completely […]
“Without continual growth and progress, such words as improvement, achievement, and success have no meaning.” Benjamin Franklin. ITSM’s most oft-used framework, ITIL, is built around a service lifecycle which includes: Service strategy, Service design, Service transition, Service operation and Continual service improvement. There are certainly parallels in OSS. However in my years in OSS, it is the […]
“III. Must-Have Implementation Steps Locate your biggest wins. Educate and get buy-in. Map out one process or practice at a time. IV. The Golden Rules for Maximizing ITIL’s Competitive Advantage Use your tools to understand the customer. Understand your overall strategy and your goals as an organization. Ground everything in configuration management. Use ITIL modularly” […]
“As far as income goes, there are three currencies in the world; most people ignore two. The three currencies are time, income and mobility, in descending order of importance. Most people focus exclusively on income.” Timothy Ferriss. In yesterday’s blog, we discussed how e-business and mobility was impacting ITSM approaches but we didn’t discuss much […]
“I don’t know what your destiny will be, but one thing I know: the only ones among you who will be really happy are those who have sought and found how to serve.” Albert Schweitzer. As more organisations become enabled by Information Technologies (IT) the field of IT Service Management (ITSM) becomes more pertinent. It’s […]
“Do what today others won’t, so tomorrow, you can do what others can’t.” Brian Rogers Loop. There are so many ways to skin a cat, or in our case an OctopOSS. So many ways to configure it or build processes around it to meet the customer’s needs. But this is just one of many reasons […]
“I decided I was sick of trying to figure out what everybody else wanted, and I should just decide what I want, and be honest, and not spend all my time guessing.” Katherine Heigl. There is so much information required to build an OSS and usually not enough time to collect it. Many OSS exponents […]
“People who think they know it all are especially annoying to those of us who do.” Anonymous. As you build up your knowledge about your particular OSS you will become increasingly important to your team. But over the years I’ve also learnt that it is more important to promote autonomy in your team-mates rather than […]
