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“Upstream marketing focuses on innovation. It tries to answer two questions: where the market is moving and what customers will want next.” Scott Thompson here on Chron.com. As indicated in yesterday’s post, I have a series of posts coming up shortly that will look at the customer experience and how OSS might look at doing […]
“Christmas is the spirit of giving without a thought of getting. It is happiness because we see joy in people. It is forgetting self and finding time for others. It is discarding the meaningless and stressing the true values.” Thomas S. Monson. Don’t worry, I’m not actually writing about OSS on our Christmas Day holiday […]
“He who has a why to live for can bear almost any how.” Friedrich Nietzsche. A recent post posed the question, “have you noticed that the more technically proficient your customer is, the more likely you are to receive their specifications as “required solutions” rather than requirements?” To put this another way, the customer is […]
“It’s what you learn after you know it all that counts.” Harry S Truman. In recent blogs, “Data Architecture Levels” and “Testing Architecture Levels,” the need for contextually relevant data has been mentioned. One of the other areas where contextually relevant data is essential, but very often ignored, is in training delivery. For the purposes […]
“Beware of the problem of testing too many hypotheses; the more you torture the data, the more likely they are to confess, but confessions obtained under duress may not be admissible in the court of scientific opinion.” Stephen M. Stigler. In a recent post, entitled “Data Architecture Layers,” we discussed the need to architect data […]
“We left the meeting with a list of open issues, not a handshake.” David Sacks. “Best-of-breed versus single vendor” is an age-old discussion point between OSS exponents. There is no right answer to this argument, with every customer having different needs. However, when speaking about the best-of-breed model, I sometimes use the handshake analogy to […]
“As soon as we feel attacked or backed into a corner, it’s almost inevitable we will fall into “Fight” or “Flight.”” Dr Stephen Samuel Lomax. When a CSP has been backed into a corner by their OSS vendor, when for whatever reason the OSS is not delivering what the CSP needs but they are locked […]
Amdocs, in Association with Triotech, to Enable SBI-BSNL Mobile Financial Services to Millions of Unbanked Households in Rural India. Amdocs announced the selection of its Mobile Financial Services solution, in association with Triotech’s solution, that will enable State Bank of India (SBI) to offer mobile financial services to India’s unbanked and under-banked population, using the […]
Vodafone Hutchison Australia Deploys Amdocs Self-Optimizing Networks Solution. Amdocs announced that Vodafone Hutchison Australia has deployed Amdocs Self-Optimizing Networks (SON) solution to help with the program to improve its 4G coverage and customer experience across Australia. The solution helps Vodafone to free up 850 MHz spectrum previously used for 3G, so that it can be […]
SingTel selects Amdocs for billing project. Asian telecom service provider SingTel has selected Amdocs for a billing project in Singapore and Australia to enhance and differentiate its customer experience. Amdocs will migrate the billing and customer support for retail, enterprise and government users of SingTel onto a single platform. SingTel, which has a stake in […]
DST Selects CSG to Support Wholesale Business Efficiencies CSG International announced that DST, a leading provider of communications services in Brunei, has expanded its strategic partnership with CSG. DST has been a CSG client for nearly 15 years. Under the terms of the expanded agreement, CSG will consolidate wholesale business and settlement operations for DST […]
“That’s been one of my mantras – focus and simplicity. Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.” Steve Jobs. What’s the most important task you have […]
“It’s our challenges and obstacles that give us layers of depth and make us interesting. Are they fun when they happen? No. But they are what make us unique.” Ellen DeGeneres. I love looking at data and making sense of it for transferring, sharing and leveraging between systems. There are two distinct layers that the […]
“Hide not your talents, they for use were made. What’s a sundial in the shade?” Benjamin Franklin. Shine the light of your talent outwards not inwards. Having worked with numerous OSS vendors, I’ve seen amazingly talented individuals hidden away at head office, shining their light internally. I can’t help but think that it’s important for […]
Changyou selects Fortumo for billing in Mobogenie App Store. The mobile payments company Fortumo announced that it has been chosen by China’s leading digital entertainment company Changyou as a billing partner for its Mobogenie app store. Thanks to the partnership, developers publishing apps on Mobogenie can now use Fortumo’s Android 1-click payment SDK to generate […]
“The least productive people are usually the ones who are most in favor of holding meetings.” Thomas Sowell. Massive OSS projects can tend to spawn massive numbers of meetings with the intent of keeping everyone informed of all the moving parts. Have you ever stopped to think about how much each of your meetings costs? […]
Redknee Signs Multi-Million Dollar Contract with Omantel. Redknee Solutions Inc. announced that Omantel, a leading operator in the Middle East and a provider of multi-play services, has signed a multi-year, multi-million dollar contract to upgrade to the latest version of Redknee’s converged charging platform, Redknee Unified, in support of Omantel’s 4G/LTE network. The highly scalable […]
Atlantic Broadband Extends Contract with CSG. CSG International announced that Atlantic Broadband, the nation’s 13th largest cable operator, has extended its contract with CSG to provide comprehensive billing and customer care solutions across the enterprise. Under the terms of the six-year extension, Atlantic Broadband will continue its use of CSG’s pre-integrated, end-to-end billing solution to […]
“The formulation of the problem is often more essential than its solution, which may be merely a matter of mathematical or experimental skill.” Albert Einstein. If you’ve ever been a solutions integrator or an implementing vendor, have you ever noticed that the more technically proficient your customer is, the more likely you are to receive […]
Blue Ridge Communications Signs Multi-Year Renewal for NetCracker Revenue Management Solution. NetCracker Technology announced that Blue Ridge Communications has agreed to a multi-year renewal for its licensed NetCracker Revenue Management solution. This solution will support ordering, billing, provisioning and operations for Blue Ridge’s pay-TV, on-demand, high-speed data and voice services. Blue Ridge Communications, a division […]
