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It’s a fine line

This blog regularly discusses the need to simplify everything in OSS. However this runs contrary to the perspective of many integrators. From their perspective, the more complex, the more effort required, therefore the greater the income for them (albeit greater cost [and sometimes bitterness] from their customers). After all, services usually have higher margins than products so the higher the services to product ratio, the higher…

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15/03/2016 2 Comments

Three enters into managed services contract with Amdocs

Three Ireland enters into five-year €65m managed services contract with Amdocs. Three announced that it has signed a contract worth €65m with Amdocs, the leading provider of customer experience solutions, for strategic services and solutions to support Three Ireland in its IT digital transformation, which includes the integration of former O2 IT systems, the elimination of duplicate IT costs and the delivery of a world-class customer…

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12/03/2016 No Comments

Getting up to speed on OSS

"In five years a new employee is going to walk in for her first day, sit down in front of a screen (or HUD) and say, “Alexa, show me the org, how it’s changed in the last 6 months, how it works, and where I can help.” And then the screen (and her eyes) are going to light up." Aaron Dignan here. If I change just a couple…

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10/03/2016 2 Comments

Open source OSS

"Last week, two new open source groups focusing on management and orchestration (MANO) of network functions virtualization (NFV) announced their existence: the Open Source Management (OSM) group hosted by ETSI, and Open-O hosted by the Linux Foundation. At the press conference announcing Open-O, Yang Zhiqiang, deputy general manager of the China Mobile Research Institute, said the operation support system (OSS) will lead to open source software…

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09/03/2016 No Comments

Telcos spent all this money

"Telcos spent all this money, built all the infrastructure, hired all these clever people, imagined and planned and consulted for all of it, have all this market power, and they'll get none of it." Ben Evans talking about mobile Internet. Ben has a point. Telcos spent huge amounts of money building the infrastructure to support mobile Internet. They didn't get "none" of it exactly, but they did…

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08/03/2016 No Comments

Critical OSS mass

The OSS market is segmented. That means its talent is too. The question I often ponder is how do we reach the critical mass of talent required to take OSS to its lofty potential? How do we get its virtuosos in a single place for months on end to solve its biggest problems (and there are many)? I assume the answer lies in providing the right…

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07/03/2016 No Comments

Cisco unveils Digital Network Architecture

Cisco Unveils Digital Network Architecture to Accelerate Customer Digital Transformation. Digitization is transforming businesses in every industry, opening up a $2.1 trillion global market opportunity by 2019, according to IDC*.  The path to digitization requires a digital network that evolves beyond just connectivity. This new network will enable business innovation, generate insights and create customer experiences. It will reduce cost and complexity with new orchestration and…

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04/03/2016 No Comments

A shortage of feedback

Why do so many of the new buzz technologies, such as Internet of Things and analytics exist to provide faster / better feedback but OSS generally doesn't make more use of it? Sure, we provide dashboards and lists that provide customers with feedback, but are we using feedback enough to make our solutions better? We don't use enough of the feedback loops described here (I hope…

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04/03/2016 No Comments

OSS steam engine time

"Steam engine time is a period of time when many inventors all over the world, despite isolation from each other, and with no contact with each other in any way, begin inventing a similar technology with a coincidental commonality of ideas." Urban Dictionary. Another perspective on steam engine time is a period where there are So many associated innovations happening that it is inevitable that a…

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03/03/2016 No Comments

Doing one thing well

"Doing one thing well is hard. Doing more than one thing well at the same time is exponentially harder. Clarity and focus are what generate excellence. They bring the attention to detail, dedication and obsession which begets success. It’s impossible to be obsessed about more than one thing at the same time. If you believe, as I do, that excellence is the best path to success…

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02/03/2016 No Comments

The bozo explosion

"A players hire A+ players.Actually, Steve believed that A players hire A players—that is people who are as good as they are. I refined this slightly—my theory is that A players hire people even better than themselves. It’s clear, though, that B players hire C players so they can feel superior to them, and C players hire D players. If you start hiring B players, expect…

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01/03/2016 3 Comments

The IT vs Ops war

We've all seen and/or heard about the subtle (or unsubtle) war that goes on between operations (OT) and IT within many organisations. The "balance of power" often shifts depending on the relative skills (technical, persuasion, etc) within each of the teams. Convergence to IP (Internet Protocol) and concepts such as IoT (Internet of Things) are shifting the power base more heavily towards IT teams (to the…

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29/02/2016 No Comments

Ericsson and MediaTek complete Wi-Fi calling testing

Ericsson and MediaTek complete Wi-Fi calling interoperability testing and by that expand the device ecosystem. Ericsson and Mediatek (a chipset vendor) support growing the Wi-Fi calling device eco-system with more commercial chipsets tested towards mobile networks. This grows the device ecosystem with more commercial Wi-Fi calling enabled smartphone brands and models for more markets. Operators in markets that do not have high penetration of high-end smartphones…

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28/02/2016 No Comments

Elitecore signs two Indian deals

Elitecore wins major Indian deals for Multiplay SMP. Elitecore has won two major contracts with wireline operators in India for its Elitecore Multiplay Service Management Platform (SMP). A large pay TV operator has adopted the platform to help fulfil its ambition to become a provider of innovative broadband services along with its pay TV offerings in a single stack. The cableco is using Elitecore's SMP to…

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27/02/2016 No Comments

Telefonica and Huawei partner on Smart Homes

Telefonica and Huawei join forces to develop the Smart Home category in Latin America. Telefónica and Huawei announced they are joining forces to develop the Smart Home category in Latin America. Using Huawei´s cloud based platform and a jointly designed exclusive user experience, Telefónica will provide their Latin American customers with an innovative Smart Home experience, becoming the first telco to offer these services in the…

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27/02/2016 No Comments

TechMahindra and Comptel partner on PoC

TECH MAHINDRA AND COMPTEL ENVISAGE AN INTELLIGENT FUTURE FOR TELCO BILLING. New Proof of Concept Will Showcase How Digital and Communications Service Providers Can Deliver a Higher Level of Customer Engagement at a Lower Cost Comptel Corporation (OMX Helsinki: CTL1V) and Tech Mahindra, a specialist in digital transformation, consulting and business re-engineering announced their collaboration to re-write telecommunications operators’ billing playbooks. The partners are developing a…

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26/02/2016 No Comments

STC signs with Ericsson

Ericsson's OSS/BSS suite to power better customer experiences for STC subscribers. Ericsson (NASDAQ: ERIC) and STC, Saudi Arabia, have signed an extensive operations support system/business support system (OSS/BSS) deal that provides seamless access to the latest Ericsson software innovations, features and services. As a result of the agreement, STC can deliver an improved customer experience to its mobile subscribers. Through the unique Ericsson solution which integrates…

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26/02/2016 No Comments

Hotel California OSS

"You can check out any time you like, But you just can never leave!" Lyrics from The Eagles' song, "Hotel California." You've worked with a Hotel California OSS haven't you? One where the vendor has upset the customer so much that they've asked the vendor to check out, but the vendor's products never leave. Like the protagonist in the song, there remains a sad resignation within…

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26/02/2016 No Comments

Ericsson selected by XL Axiata

Ericsson selected as hyperscale cloud and NFV partner by XL Axiata. Ericsson (NASDAQ: ERIC) has been selected by XL Axiata, a leading telecommunications operator in southeast Asia, to transform its network through the deployment of disaggregated architecture. Ericsson will deploy its full stack cloud solution, including the Ericsson Hyperscale Datacenter System 8000 based on Intel ® Rack Scale Architecture, and virtual network functions (VNFs) as part…

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26/02/2016 No Comments

Redknee partners with Wipro

Redknee and Wipro Sign MoU to Offer Comprehensive Solutions to Support the Digital Transformation. Redknee Solutions Inc. (TSX: RKN) and Wipro Ltd. (NYSE: WIT, BSE: 507685, NSE: WIPRO) have signed a Memorandum of Understanding with an objective to enter into a strategic partnership to address the evolution of the telecommunications industry toward digital transformation services, the connected world and the Internet of Things ("IoT"). The partnership…

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25/02/2016 No Comments

Comptel announces FLOWONE V solution

Comptel Announces FLOWONE V Solution to Address Telcos’ Need for Digital Service Lifecycle Management. Comptel Corporation (OMX Helsinki: CTL1V) announced that it has enriched Comptel FLOWONE, giving telecommunications operators the means to better manage digital service lifecycles and meet customer experience and market expectations for virtualised service offerings. The FLOWONE V solution, which runs on top of Comptel’s fulfillment stack, incorporates virtualised network function onboarding and…

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25/02/2016 No Comments