Winner takes all

“On Monday this week taxi app Lyft raising a new $1bn round which included $500m from General Motors. Twelve months ago the received wisdom was that Uber was on a tear and it’s competitors would fail and in response to this  funding news LA Times wrote a piece questioning whether the ‘winner takes all phenomenon’ that […]

Managing content

Do end customers buy bandwidth off CSPs because they really want a data service? No? To deliver entertainment services; to deliver communications with friends, family and customers; to deliver learnIng; to facilitate shopping; to spread an organisation’s selling messages across multiple channels and provide near-real-time response metrics on each; to build marketplaces; to deliver; to […]

Vicious cycle

Let’s have a look at how OSS stands today in the eyes of the customers that invest in them: The pieces don’t work together well Too expensive Too risky Too time consuming Consume too many resources Compromised outcomes – Don’t give us what we need Then look at it from the perspective of vendors / […]

With knowledge comes power

“You’ve got Amazon knowing everything about purchasing, Google knowing everything about what people do on the Internet, and Salesforce knowing everything about the revenue side of a business.” Scott Raney. The big question for CSPs as they make the transition to the more modern Digital Service Provider (DSP) business models is, “what big thing can […]

Things gone wrong

OSS has a bad name amongst many of our customers. Yes, even though they invest billions in our industry each year. Do they consider us a necessary evil? Quality, dependability, repeatability. These are the catch-cries of success in many industries. TGW (things gone wrong) per million or per thousand are common metrics that are the bellweather […]

Do I actually generate value?

“Are you an expert at something that actually generates value?” Seth Godin in a recent post called, “No direction home.” Seth’s post is actually about finding a job in a different way than most people try, one that I’m also a big advocate of. The quote above though is a very philosophical one for all […]

Corruption!

“There is no compromise when it comes to corruption. You have to fight it.” A. K. Antony. Corruption is a powerful sentiment. Having grown up in a society where it’s not prevalent, not to my knowledge anyway, it has been interesting to observe it in the developing countries where I’ve worked. In one company, the […]

Managing property with OSS?

There’s a slight problem about being passionate about OSS – you see everything In relation to OSS problems, solutions, analogies, etc. l was talking with Simon, a great friend of mine recently about a new role that he’s taking on. He will be responsible for technology in the facilities used by the large bank that […]

How does blockchain assist OSS?

Your first answer to the headline question today will probably relate to Bitcoin transactions. That would indeed be a clever answer but there is more potential in blockchain for OSS / BSS than just crypto-currencies. I figure that it could be applicable for the following use cases and probably many more: Obviously billing reconciliation (and […]

Who’s your boss?

“If you are a product company and you only have one customer, then you effectively have a boss.” Given that even the biggest OSS product companies only have a few customers, there is a tendency for the customers to be matrix bosses. To be in more control of your own destiny, you need to have […]

I need automations now!

“…our research suggests that as many as 45 percent of the activities individuals are paid to perform can be automated by adapting currently demonstrated technologies. In the United States, these activities represent about $2 trillion in annual wages. Although we often think of automation primarily affecting low-skill, low-wage roles, we discovered that even the highest-paid […]

The weakest link

What does your OSS mean to your business (or your customer’s business if you’re a vendor / installer)? In the upper echelons of the business, OSS are often seen as being a significant financial burden but a necessary evil, a means to an end (or any other negative cliché you’d like to throw in). But how do […]

10 ideas – nascent technologies

“Which 10 nascent technologies will impact and be impacted by OSS in the future?” Cloud delivery and related services models that allow carriers to reduce their OSS CAPEX load and outsource aspects of operations. The other important aspect of cloud delivery is web-scaling of infrastructure for efficient, but resilient OSS platform architectures Network virtualization for […]

10 ideas – simplifying

“3.Our thinking is often constrained by the complexity of the challenges, so which 10 complexities would you like to snap your fingers and remove?” Here are ten ideas: Don’t let Engineers define the requirements 🙂 (I have an Engineering degree, so perhaps I’m included in this list). Just because you CAN deliver a feature doesn’t […]

10 ideas – getting better

James Altucher’s Idea Machine concept will form the basis of a series of upcoming posts. An earlier post, “Just 10 ideas” posed 10 questions, one being “What are the 10 things that you’d like to get better at?” From that question, and each of the other questions, I’ll attempt to generate 10 ideas. So, the […]

Another 10 ideas

In yesterday’s post, “Just 10 ideas“, I talked about James Altucher’s “Idea Machine,” of coming up with 10 ideas every day, regardless of whether they’re good or not. I took a slightly different twist on the concept and posed a series of 10 questions, which in turn will probably have at least 10 idea responses. […]

Just 10 ideas

“You can’t trust the old style of thinking anymore. You have to come up with a new way of thinking. A new way of having ideas. A new way of interacting with the outside universe.” James Altucher. I’m currently reading James Altucher’s latest book. It has nothing to do with OSS but it has a […]

This industry won and lost

“This Industry Will Be Won & Lost In the Next Three Years” John Chambers on Light Reading. Many of you will have noticed the recent partnership between Ericsson and Cisco. You will probably have noticed that they’re talking of partnership rather than merger due to the speed in which they can move. As they rightly […]

How big is loT?

“With an ecosystem of more than 1,000 channel partners and revenue from its IoT and telematics solutions totaling $495 million year-to-date, Verizon is generating one of the largest amounts of revenue from the Internet of Things of any company in the U.S.” This issue of Pipeline. Noting that telcos have been offering telemetry services for […]

Aaargh! Transformation

“A need to differentiate products and services in the market is forcing greater specialisation. Specialist organisations that do one or two things well will naturally rely more on partnerships. At the same time, other companies have little time to both develop similar expertise internally and keep pace with technology-driven changes in their own industry or […]