The OctopOSS is waiting for new business models itself, but also facilitates new business models for CSPs and their customers
“It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.” Charles Darwin What service model will be the most successful offering that OSS vendors can make to their CSPs? On-premise? Cloud-based? OSSaaS (OSS as a Service)? Other? Traditionally, on-premise was the stand-out leader. But […]
“It is the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed.” Charles Darwin. Collaboration is a big buzz-word in the ICT industry at the moment. This is largely being driven via improvements in unified communication technologies – voice, video and data converged onto an […]
“In the end it is subscribers who pay the bills. And subscribers, though often sold on the gadgets and networks technologies powering their favourite services, in the end it is the delivery of the service that matters. Whether they stream or download content over one technology or another isn’t important to them, their main concern […]
“I think we have a gap that we have to close,” he said in response to a question on the OTT threat. “The internet brands I think will become serious competitors for us as an industry and I think can erode our revenue models more than sometimes we appreciate.” He added that telcos needed to change their […]
“Any business arrangement that is not profitable to the other person will in the end prove unprofitable for you. The bargain that yields mutual satisfaction is the only one that is apt to be repeated.” B.C.Forbes There are only a relatively small number of customers in OSS as it stands today, although it is increasing […]
“I’d like to think I’m a great teacher.” Gordon Ramsay. I’m not a fan of reality TV, but a friend recently pointed out that there was a common theme in Gordon Ramsay’s kitchen makeovers. He always seems to reduce the menu from 30-ish dishes to the 10-ish that can be done well and become the […]
“Although the industry does not yet fully appreciate the challenges and costs of operating in a multi-cloud environment, minimizing integration and operating costs will be a critical success factor. The emergence of an industry standard reference architecture to simplify multi-cloud service management is a priority for the TM Forum and we congratulate Microsoft for their […]
“Seriously, we are in the midst of the convergence of voice and data and that is challenging the infrastructure of the telephone companies. There are huge commercial interests in the basic technology, but even more so in content delivery and control of content.” Steve Crocker. It is a commonly held belief that telecommunications technologies and […]
“Each generation goes further than the generation preceding it because it stands on the shoulders of that generation. You will have opportunities beyond anything we’ve ever known.” Ronald Reagan. At any point in time, there will always be a next generation OSS. There will always be new vendors, new products, new services being released by […]
“Much of what is called investment is actually nothing more than mergers and acquisitions, and of course mergers and acquisitions are generally accompanied by downsizing.” Susan George Mergers and Acquisitions (M&A) are challenging for their OSS teams on a number of different levels – across technology and personnel. Maintaining business as usual means that all […]
“A Mobile Virtual Network Operator (“MVNO”) is a company that offers mobile telephone services by reselling the mobile services of another carrier, usually with certain limitations, but at a lower cost. In the U.S., there are MVNOs that resell AT&T, T-Mobile, Sprint, and Verizon services at a lower cost than you can obtain service directly […]
“The value of products and services today is based more and more on creativity — the innovative ways that they take advantage of new materials, technologies, and processes. Value creation in the past was a function of economies of industrial scale: mass production and the high efficiency of repeatable tasks. Value creation in the future […]
“Great companies build and share their mental model internally in ways that enable managers and employees to independently make critical decisions day in and day out that are aligned with the [company’s] strategy.” Jason Green in this article on the Harvard Business Review In yesterday’s entry on mining for nuggets, we introduced the concept of […]
“Democracy cannot succeed unless those who express their choice are prepared to choose wisely. The real safeguard of democracy, therefore, is education.” Franklin D. Roosevelt. In setting the direction for a nation, democracy (the weight of numbers winning out) appears to have merits (not withstanding Roosevelt’s comment about the voters choosing wisely). On an OSS […]
“It is common for us to receive an e-mail from a customer apologizing for not responding sooner because they thought our automated follow-up was being done manually. The key to a successful follow-up program is personalization and making it relevant for the customer.” John Hopkins. Why did Apple’s iPod revolutionise the music industry? Was it […]
“Clouds come floating into my life, no longer to carry rain or usher storm, but to add color to my sunset sky.” Rabindranath Tagore. In yesterday’s blog I discussed the aircraft carrier analogy when bringing rapid change into a legacy OSS. The CSPs of the future will need to be based around partnerships. Not just […]
“All changes, even the most longed for, have their melancholy; for what we leave behind us is a part of ourselves; we must die to one life before we can enter another.” Anatole France. In the past, CSPs had such significant barriers to entry and economic clout that they could price almost any smaller player […]
“There is nothing noble in being superior to your fellow man; true nobility is being superior to your former self.” Ernest Hemingway Throughout this blog, I talk of linchpins, the people within an organisation that make most of the connections and add most of the value to their organisation. These individuals are usually quite rare […]
“In giver cultures, employees operate as the high-performing intelligence units do: helping others, sharing knowledge, offering mentoring, and making connections without expecting anything in return. Meanwhile, in taker cultures, the norm is to get as much as possible from others while contributing less in return. Employees help only when they expect the personal benefits to […]
“I consider each business investment based on concept and revenue.” Daymond John. Many CSPs are in an era of reducing revenues as their historic cash-cows such as voice calls (especially STD and IDD calls), text messages and data are becoming increasingly commoditised or replaced by Over The Top (OTT) service offerings. They’re also scrambling to […]
