OSS are all about helping the customer in some way
“Abundance is not something we acquire. It is something we tune into.” Wayne Dyer. Have you noticed that in many developed countries, CSP services have recently flipped from scarcity to abundance situations? Bandwidth, storage, compute, applications, content, etc all saw premiums in the past because demand outweighed restrictions in supply. But in recent times, this […]
“Many drops make a bucket, many buckets make a pond, many ponds make a lake, and many lakes make an ocean.” Percy Ross. One of the big OSS challenges for vendors and customers alike is version management. Let’s say Customer X installs version 1.5.3 of Vendor Y’s exciting new resource management software. This software is […]
“Changing IBM is like trying to change Sweden, and it would require diplomatic and bureaucratic work.” Edward Tufte. Interesting analogy from Edward Tufte. Give or take, IBM consists of around 400,000 employees globally (FWIW. Sweden has a population of around 9.5 million people). That’s a lot of people to persuade towards a future mode of […]
“…numbers from comScore showing that while 60 percent of retail browsing happens on mobile devices, those devices only account for 15 percent of dollars spent. “The experiences on mobile haven’t caught up with the consumer demand,” he said. “The consumer is ready to do commerce on mobile.”” Anthony Ha here on TechCrunch. These fascinating stats […]
“It is change, continuing change, inevitable change, that is the dominant factor in society today. No sensible decision can be made any longer without taking into account not only the world as it is, but the world as it will be.” Isaac Asimov. Last week I brought some of Tom Nolle’s ideas to your attention […]
“All the scientist creates in a fact is the language in which he enunciates it. If he predicts a fact, he will employ this language, and for all those who can speak and understand it, his prediction is free from ambiguity..” Henri Poincaré. As an OSS consultant, I succeed or fail partly on my ability […]
“If I don’t understand you, it’s your fault. This has to be the most basic, fundamental principle of a good software architect (well, of any engineer), but most of the architects I’ve met so far, in many companies, don’t seem to believe in it. They don’t understand that the job of a software architect is […]
“Oracle wanted Maxymiser because of a big trend going on at big companies. Chief Marketing Officers now command huge budgets for tech and software. By 2017, CMOs are expected to outspend CTOs on tech, so software companies like Oracle, Salesforce, Adobe are going after this market with a vengeance.” Julie Bort on Business Insider. How […]
“If it’s small and reversible then it’s an experiment. If not, it’s a commitment.” Author unknown but revered. With our traditional, monolithic OSS there don’t tend to be many changes that are small and reversible unless you are controlling the code and its development. We always seem to do things on a grand scale! We […]
“My other observation is that in most cases one side of the [supply and demand] marketplace comes much more easily than the other. On Lexoo supply comes more easily whereas on Appear Here, a marketplace for short term lets on the High Street demand is the easier side. The trick then is to build the […]
“Have no fear of perfection – you’ll never reach it.” Salvador Dali. The heading for today’s blog sounds ridiculous doesn’t it? How could the pursuit of perfection be detrimental to my customers (and many organisations in OSS that have not been my customers yet)? It’s not so much the pursuit of perfection, but the expectation […]
“What I’m suggesting is that we define services in a series of hierarchical modeling steps, with each step based on an intent model that offers a from-the-consumer-side abstraction of the service/feature being defined. For network services and features, we could assume the model had a standard structure, which defined FUNCTIONAL-PROPERTIES for the model, and INTERFACES […]
“I generally look at Google as a vast machine learning engine that’s been stuffed with data for a decade and a half. Everything that Google does is about reach for that underlying engine – reach to get data in and reach to surface it out. The legacy web search is just one expression of that, […]
“They (OSS) CAN allow a CSP to be more nimble. They CAN allow a CSP to deliver business insights to customers in real-time. They CAN add significant value to a CSP’s customers. But for any number of reasons, the OSS that most telcos implement AREN’T nimble, insightful or small-business enablers.” In yesterday’s blog on “Peak […]
When it comes to the industry of CSP (Communication Service Provision), success has always followed the organisations that enabled small business (and residential, corporate, government, etc too for that matter) to harness the power of the network effect. The invention of telephony, followed shortly thereafter by telephone networks, enabled telcos to ride the network effect […]
“Income follows assets“ Daniel Priestley. In OSS-world what are our biggest assets? Apart from your customers, what are your biggest OSS assets? Products? Services? People? Intellectual Property? To put this another way, what is it that underpins your strongest revenue streams? If you’re a product vendor then it’s probably your products. lf you’re an integrator, […]
“There is no accountability for results in the business. We are never able to follow up or measure the proper return on projects. Investments are open to so many different factors – it’s too difficult to measure and wouldn’t be credible so is felt to be a waste of time. For cutting edge/new tech projects […]
“Start by doing what’s necessary; then do what’s possible; and suddenly you are doing the impossible.” Francis of Assisi. What inspires your OSS users/operators? What is it that makes them rave about your product? Is it having a flexible layout? Is it the colours and graphics? Is it the navigation and flow? The number of […]
I’m delighted to announce the arrival of PAOSS’s latest publication, an eBook entitled, “OSS Masterclasses – Insights from Thought-Leaders in Operational Support Systems (OSS).” You can grab it via the link above or by clicking on the image below-right. SYNOPSIS: In creating content here on PassionateAboutOSS.com, I spend a great deal of time writing about […]
“The Value Fabric: A guide to doing business in the digital world begins by addressing the questions, “How are multi-party, multi-industry business models represented in today’s digital world?” and “How should business be conducted in the digital world?”” John Reilly in the first paragraph of his new book, “The Value Fabric: A guide to doing […]
