OSS are tools have a big part to play in modern ICT organisations. They can make the difference between effective or ineffective operations of electronic assets. The Executive Series of blogs provide information that is targeted for senior executives on how to utilise OSS to deliver better business outcomes.
Wednesday’s post discussed how OPEX is forever, just like the slogan for diamonds. As discussed, some aspects of Operational Expenses are well known when kicking off a new OSS project (eg annual OSS license / support costs). Others can slip through the cracks – what I referred to as OPEX leakage (eg third-party software, […]
Sourced from: www.couponraja.in I sometimes wonder whether OPEX is underestimated when considering OSS investments, or at least some facets (sorry, awful pun there!) of it. Cost-out (aka head-count reduction) seems to be the most prominent OSS business case justification lever. So that’s clearly not underestimated. And the move to cloud is also an OPEX play […]
“When experts are wrong, it’s often because they’re experts on an earlier version of the world.” Paul Graham. OSS experts are often wrong. Not only because of the “earlier version of the world” paradigm mentioned above, but also the “parallel worlds” paradigm that’s not explicitly mentioned. That is, they may be experts on one […]
OSS wear many hats and help many different functions within an organisation. One function that OSS assists might be surprising to some people – the CFO / Accounting function. The traditional service provider business model tends to be CAPEX-heavy, with significant investment required on physical infrastructure. Since assets need to be depreciated and life-cycle managed, […]
In yesterday’s post, we talked about what needs to happen for a network operator to build an autonomous network. Many of the factors extended beyond the direct control of the OSS stack. We also looked at the difference between designing network autonomy for an existing OSS versus a ground-up build of an autonomous network. We […]
….I want to make my network so observable, reliable, predictable and repeatable that I don’t need anyone to operate it. That’s clearly a highly ambitious goal. Probably even unachievable if we say it doesn’t need anyone to run it. But I wonder whether this has to be the starting point we take on behalf of […]
It seems that OSS/BSS are always an afterthought. And always seen as a cost centre rather than a revenue generator. Now I’m biased of course, but I think that’s such a narrow view. And we need everyone in our industry to spread the same gospel. I like to think of it like this… Sales teams […]
There’s an old adage that “the confused mind always says no.” Consider this from your own perspective. If you’re in a state of confusion about something, are you likely to commit wholeheartedly or will you look to delay / procrastinate? The paradox for digital transformation is that our projects are almost always complex, but complexity […]
In Monday’s article, we suggested that the three technical factors that could get the big boss fired are probably only limited to: Repeated and/or catastrophic failure (of network, systems, etc) Inability to serve the market (eg offerings, capacity, etc) Inability to operate network assets profitably In that article, we looked closely at a human factor […]
In Monday’s article, we suggested that the three technical factors that could get the big boss fired are probably only limited to: Repeated and/or catastrophic failure (of network, systems, etc) Inability to serve the market (eg offerings, capacity, etc) Inability to operate network assets profitably In that article, we looked closely at a human factor […]
In Monday’s article, we suggested that the three technical factors that could get the big boss fired are probably only limited to: Repeated and/or catastrophic failure (of network, systems, etc) Inability to serve the market (eg offerings, capacity, etc) Inability to operate network assets profitably In that article, we looked closely at a human factor […]
Not sure whether you have a clear answer to that question – either the thought is enticing (you want the CEO to get fired), unthinkable (you don’t want the CEO fired) or somewhere in between. You’d invariably get different answers from different employees within most organisations (you can’t please all of the people all of […]
We’ve spoken at length about TM Forum’s, “Time to kill the RFP? Reinventing IT procurement for the 2020s,” report so far this week. We’ve also spoken about the feeling that the OSS/BSS RFP (Request For Proposal) still has relevance in some situations… as long as it’s more of a lighter-touch than most. We’ve spoken about […]
The industry we work in is worth tens of billions of dollars annually. We rely on that investment to fund the OSS/BSS projects (and ops/maintenance tasks) that keeps many thousands of us busy. Those funds originate from project sponsors in the buyers’ organisations taking a leap of faith in kicking off an OSS project. For […]
Over the years in OSS, I’ve spent a lot of my time helping companies create their OSS / BSS strategies and roadmaps. Sometimes clients come from the buy side (eg carriers, utilities, enterprise), other times clients come from the sell side (eg vendors, integrators). There’s one factor that seems to be most commonly raised by […]
For most end-customers, the OSS/BSS we create are merely back-office systems that they never see. The closest they get are the customer portals that they interact with to drive workflows through our OSS/BSS. And yet, our OSS/BSS still have a big part to play in customer experience. In times where customers can readily substitute one […]
Yesterday’s post talked about the difference between “flow state” and “office state” in relation to OSS delivery. It referenced a book I’m currently reading called Stealing Fire. The post mainly focused on how the interruptions of “office state” actually inhibit our productivity, learning and ability to think laterally on our OSS. But that got me […]
I’ve recently started reading a book called Stealing Fire: How Silicon Valley, the Navy SEALs, and Maverick Scientists Are Revolutionizing the Way We Live and Work. To completely over-generalise the subject matter, it’s about finding optimal performance states, aka finding flow. Not the normal topic of conversation for here on the PAOSS blog!! However, the […]
“The hotel group Marriott International has been told by the UK Information Commissioner’s Office that it will be fined a little over £99 million (A$178 million) over a data breach that occurred in December last year… This is the second fine for data breaches announced by the ICO on successive days. On Monday, it said […]
TM Forum’s Open Digital Architecture (ODA) White Paper begins with the following statement: Telecoms is at a crucial turning point. The last decade has dealt a series of punishing blows to an industry that had previously enjoyed enviable growth for more than 20 years. Services that once returned high margins are being reduced to commodities […]
