OSS are tools have a big part to play in modern ICT organisations. They can make the difference between effective or ineffective operations of electronic assets. The Executive Series of blogs provide information that is targeted for senior executives on how to utilise OSS to deliver better business outcomes.
Imagine for a moment that you’re the coach of a sporting team. You train your team and provide them with a strategy for the game. You send them out onto the court and let them play. The scoreboard gives you all of the stats about each player. Their points, blocks, tackles, heart-rate, distance covered, errors, […]
We talked yesterday about a range of OSS products that are more outcome-driven than our typically transactional OSS tools. There’s not many of them around at this stage. I refer to them as “data bridge” products. Our typical OSS tools help manage transactions (alarms, activate customers services, etc). They’re generally not so great at […]
OSS tend to be very technical and transactional in nature. For example, a critical alarm happens, so we have to coordinate remedial actions as soon as possible. Or, a new customer has requested service so we have to coordinate the workforce to implement certain tasks in the physical and logical/virtual world. When you spend so […]
Data collection and data science is becoming big business. Not just in telco – our OSS have always been one of the biggest data gatherers around – but across all sectors that are increasingly digitising (should I just say, “all sectors” because they’re all digitising?). Why do you think we’re so keen to collect so […]
Wednesday’s post discussed how OPEX is forever, just like the slogan for diamonds. As discussed, some aspects of Operational Expenses are well known when kicking off a new OSS project (eg annual OSS license / support costs). Others can slip through the cracks – what I referred to as OPEX leakage (eg third-party software, […]
Sourced from: www.couponraja.in I sometimes wonder whether OPEX is underestimated when considering OSS investments, or at least some facets (sorry, awful pun there!) of it. Cost-out (aka head-count reduction) seems to be the most prominent OSS business case justification lever. So that’s clearly not underestimated. And the move to cloud is also an OPEX play […]
“When experts are wrong, it’s often because they’re experts on an earlier version of the world.” Paul Graham. OSS experts are often wrong. Not only because of the “earlier version of the world” paradigm mentioned above, but also the “parallel worlds” paradigm that’s not explicitly mentioned. That is, they may be experts on one […]
OSS wear many hats and help many different functions within an organisation. One function that OSS assists might be surprising to some people – the CFO / Accounting function. The traditional service provider business model tends to be CAPEX-heavy, with significant investment required on physical infrastructure. Since assets need to be depreciated and life-cycle managed, […]
In yesterday’s post, we talked about what needs to happen for a network operator to build an autonomous network. Many of the factors extended beyond the direct control of the OSS stack. We also looked at the difference between designing network autonomy for an existing OSS versus a ground-up build of an autonomous network. We […]
….I want to make my network so observable, reliable, predictable and repeatable that I don’t need anyone to operate it. That’s clearly a highly ambitious goal. Probably even unachievable if we say it doesn’t need anyone to run it. But I wonder whether this has to be the starting point we take on behalf of […]
It seems that OSS/BSS are always an afterthought. And always seen as a cost centre rather than a revenue generator. Now I’m biased of course, but I think that’s such a narrow view. And we need everyone in our industry to spread the same gospel. I like to think of it like this… Sales teams […]
There’s an old adage that “the confused mind always says no.” Consider this from your own perspective. If you’re in a state of confusion about something, are you likely to commit wholeheartedly or will you look to delay / procrastinate? The paradox for digital transformation is that our projects are almost always complex, but complexity […]
In Monday’s article, we suggested that the three technical factors that could get the big boss fired are probably only limited to: Repeated and/or catastrophic failure (of network, systems, etc) Inability to serve the market (eg offerings, capacity, etc) Inability to operate network assets profitably In that article, we looked closely at a human factor […]
In Monday’s article, we suggested that the three technical factors that could get the big boss fired are probably only limited to: Repeated and/or catastrophic failure (of network, systems, etc) Inability to serve the market (eg offerings, capacity, etc) Inability to operate network assets profitably In that article, we looked closely at a human factor […]
In Monday’s article, we suggested that the three technical factors that could get the big boss fired are probably only limited to: Repeated and/or catastrophic failure (of network, systems, etc) Inability to serve the market (eg offerings, capacity, etc) Inability to operate network assets profitably In that article, we looked closely at a human factor […]
Not sure whether you have a clear answer to that question – either the thought is enticing (you want the CEO to get fired), unthinkable (you don’t want the CEO fired) or somewhere in between. You’d invariably get different answers from different employees within most organisations (you can’t please all of the people all of […]
We’ve spoken at length about TM Forum’s, “Time to kill the RFP? Reinventing IT procurement for the 2020s,” report so far this week. We’ve also spoken about the feeling that the OSS/BSS RFP (Request For Proposal) still has relevance in some situations… as long as it’s more of a lighter-touch than most. We’ve spoken about […]
The industry we work in is worth tens of billions of dollars annually. We rely on that investment to fund the OSS/BSS projects (and ops/maintenance tasks) that keeps many thousands of us busy. Those funds originate from project sponsors in the buyers’ organisations taking a leap of faith in kicking off an OSS project. For […]
Over the years in OSS, I’ve spent a lot of my time helping companies create their OSS / BSS strategies and roadmaps. Sometimes clients come from the buy side (eg carriers, utilities, enterprise), other times clients come from the sell side (eg vendors, integrators). There’s one factor that seems to be most commonly raised by […]
For most end-customers, the OSS/BSS we create are merely back-office systems that they never see. The closest they get are the customer portals that they interact with to drive workflows through our OSS/BSS. And yet, our OSS/BSS still have a big part to play in customer experience. In times where customers can readily substitute one […]
