What will get your CEO fired? (part 3)

In Monday’s article, we suggested that the three technical factors that could get the big boss fired are probably only limited to:

  1. Repeated and/or catastrophic failure (of network, systems, etc)
  2. Inability to serve the market (eg offerings, capacity, etc)
  3. Inability to operate network assets profitably

In that article, we looked closely at a human factor and how current trends of open-source, Agile and microservices might actually exacerbate it. In yesterday’s article we looked at the broader set of catastrophic failure factors for us to investigate and monitor.

But let’s look at some of the broader examples under point 2 today. The market-serving factors we could consider that reduce the chances of the big boss getting fired are:

  1. Immediate visibility of key metrics by boss and execs (what are the metrics that matter, eg customer numbers, ARPU, churn, regulatory, media hot-buttons, network health, etc)

  2. Response to “voice of customer” (including customer feedback, public perception, etc)

  3. Human resources (incl up-skill for new tech, etc)

  4. Ability to implement quickly / efficiently

  5. Ability to handle change (to network topology, devices/vendors, business products, systems, etc)

  6. Measuring end-to-end user experience, not just “nodal” monitoring

  7. Scalability / Capacity (ability to serve customer demand now and into a foreseeable future)
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