Minimise the tentacles on the OctopOSS. Keep it simple
“To the man who only has a hammer, everything he encounters begins to look like a nail.” Abraham Maslow In the case of OSS, our hammer is the computer monitor, keyboard and mouse, which are the weapons of choice for interacting with the OSS tools. But are they the best I/O (Input / Output) devices […]
“An elephant doesn’t canter” Proverb Are the CSPs becoming too afraid to make major OSS transformations? Have they tried and failed previously? Have the seen their peers try and fail? Are their OctopOSS just too large, too complex and too unwieldy to make significant upgrades without introducing major cost, schedule, brand and reliability risks? In […]
“63% of all statistics are made up… including this one“ Dilbert A CSP I know has a detailed set of KPIs assigned to the various parts of its provisioning factory. A key customer of that CSP was given the highest priority of orders through the provisioning factory by the CSP’s CEO. But after a year, […]
“KISS: Keep It Simple, Stupid.” It’s an open acknowledgment of a tendency we all have: to make things much more complicated than they need to be. After all, it’s much more fun – and still leaves room for other addictions, like procrastination, perfection and control – to engage in mental masturbation. (Oh dear, did I […]
“Every software project that has missed its target date (every single one) is a victim of late thrashing,…The creators didn’t have the discipline to force all the thrashing at the beginning.” Seth Godin So you’re starting up your OctopOSS… It’s a complex beast, with many different features. It impacts many different parts of the business. It […]
To all the network rectification gurus out there, the NOC operators, the fault/assurance teams, I’d like to pose a question. Do you prefer a user interface that is graphical, point and click, has drill-down capability or do you prefer a series of hot-keys so that your quick-fire key-strokes can resolve the issue faster? I personally love […]
“People don’t buy what you do; they buy why you do it. And what you do simply proves what you believe.” Simon Sinek. In Simon Sinek’s book, “Start with Why: How great leaders inspire everyone to take action,” he discusses visionaries in sales and marketing. The “Why?” refers to the need to sell values, advantages, and […]
“We don’t need the questioners and checkers, the nitpickers who bog down the process…. Today, each staff person has to ask, “How do I add value? How do I make people on the line more effective and competitive?” – Jack Welch I like to consider a company’s business processes like a flowing river. The aim […]
“The man who wants to lead the orchestra must turn his back on the crowd.” James Crook A large proportion of OctopOSS projects fail to achieve their original objectives. This suggests that alternate approaches are required within the industry. I once worked on a project that had been guided by five project managers (PM) in two […]
A carrier’s network coverage is no longer the dominant differentiating factor that it once was (in deregulated markets anyway). The following are revolutionary drivers of change in the telecommunications industry: Commodotised network services (ubiquitous connectivity), Cloud computing (ubiquitous processing and storage), Changing customer expectations (personalisation, relevance, control, responsiveness and timeliness) Ever increasing bandwidth and Decreasing […]
