NetCracker Technology announced that Consolidated Communications has gone live with NetCracker’s OSS solution to consolidate its service fulfillment systems and reduce the cost, time and effort required to enhance operational agility. Consolidated Communications also needed to centralize its fulfillment systems in order to reduce total cost of ownership (TCO) by minimizing yearly maintenance cost and improving return on investment.
Consolidated Communications, Inc. (CCI) is a leading business and broadband communications provider. The company provides advanced communications solutions to residential and business customers across its fiber-rich network, which extends across an 11-state service area. CCI is dedicated to consistently meeting customer expectations with forethought and flexibility while delivering reliable services and exceptional customer care.
Deploying the NetCracker Service Inventory, Service Order Management, Service Information Management and Resource Inventory solutions helped Consolidated Communications centralize its service infrastructure.