“Adapt or perish, now as ever, is nature’s inexorable imperative.”
H. G. Wells
The theory of evolution states not survival of the strongest, but survival of the most adaptable, like the crocodile.
Most broad-featured OSS products are highly adaptable/customisable straight out of their shrink-wrapping. A CSP must be careful not to implement highly specialised customisations that reduce the amount of adaptability available.
The customisations may tailor the solution to exactly what you need for today’s conditions but be careful not to customise yourself into extinction at a time in the future when conditions change. Future technology changes or service offerings could change the dynamic of what your OctopOSS needs to do.
Keep this in mind when starting on the requirement capture phase.