Ericsson and CenturyLink partnership

CenturyLink will enhance customer experience with Ericsson Service Agility.

CenturyLink, Inc. and Ericsson have signed an agreement for a next-generation OSS/BSS solution. Through this joint development effort, Ericsson will utilize its Service Innovation Framework to help enhance the CenturyLink customer experience, giving enterprise customers more control over their services and helping reduce service delivery times.

This new solution, which will begin implementation at the end of 2014 and continue through 2015, will enable CenturyLink to simplify its business processes through the use of a single platform for delivering next-generation products such as Global Ethernet, Internet, Virtual Private Network and Optical Wavelength services to its enterprise customers. As part of this effort, CenturyLink will implement an open Application Program Interface (API) structure, allowing quicker delivery of new products and features.

“Ericsson’s Service Agility will help support our goals to simplify our business and better serve our customers by enabling faster product delivery, enhancing service capabilities and providing back office support for the software-defined network and virtualized environment we are creating,” said James Feger, CenturyLink Vice President of Network Strategy and Development. “We recognize the value of Ericsson’s thought leadership and innovation and are excited that our collaboration on this new OSS/BSS solution will provide our customers with an enhanced service experience.”

Ericsson is utilizing its OSS/BSS and Service Enablement portfolio to provide its customers with a unified, end-to-end framework to support new business models, enable rapid introduction of new products including M2M and digital services, and help transition from legacy to consolidated next-generation systems and business processes.

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