“We don’t know where our first impressions come from or precisely what they mean, so we don’t always appreciate their fragility.”
Malcolm Gladwell.
They say that first impressions are lasting. Apple knows this and invests greatly in their first impressions, their packaging. I’m no great devotee of Apple, but I was certainly wowed by the packaging of one of their products as I unwrapped it recently.
When releasing a new OSS to your users, what do you do to give them a magical first impression of your product? Or is it more commonly a case of finally handing over an OSS that’s over time, over budget and under-delivered like many OSS projects?
In our “chasm” series of articles, we’ve talked about the gap that exists between OSS buyers (eg carriers or network operators) and OSS sellers (eg
Have you ever had an OSS or BSS project that’s impacted by poor data quality? The problem of data integrity gets raised on almost every
“One of my favorite things about designing software is designing the defaults. The defaults define the experience for everyone out of the box. And, therefore,
Have you ever been tasked with mapping out the processes for the telco you work for? Either as a way of documenting current state, or
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
