“Sometimes when I consider what tremendous consequences come from little things, I am tempted to think there are no little things.”
Having built multi-domain OSS from the ground up I know how daunting a green-fields OSS can be. So many things to get done. So many inter-dependencies. So many facts and figures to uncover. So many interfaces to develop. So much data to collect. So many ways to deliver an outcome. Where to start?
Work Breakdown Structures (WBS) are the technique that I always use to picture what the grand plan looks like. The WBS diagram then becomes the communication tool to spread the vision and delegate the tasks. The WBS shows the big picture unfolding into component parts.
Make no mistake, an OSS big or small is built upon a great number of small, achievable tasks. Step by step, day by day, the pieces come together and something special grows.
An important part is to bring as many of the customer’s people along the path with you so that they know where their OSS is heading and intimately understand the steps that have been taken along the way.
For an OSS to be successful, the CSP must treat it as a journey rather than a destination. They have to go through the build not just take possession at the end if they are to then use their new investment effectively.
And here’s another Paul Kelly classic that has nothing to do with OSS. 😀