“Real confidence comes not from talking all you can, but from giving the best you can.”
Milana May.
Who are the best OSS operators in your organisation?
How do you know they’re the best?
Is your confidence in them derived by what they say? Or does your OSS produce the statistics that prove they’re the best?
What metrics do you use? Fastest to resolve? Fastest to process? Most accurate resolutions? Least number of mistakes? Profitable insights garnered? Most efficient designs? Lowest cost implementations? Best predictions?
If you have the stats that prove they’re the best, do you also have the processes in place to understand why they’re the best? What do they do differently to everyone else? More importantly, can you learn from the best and improve the rest (yourself included)?
Over the years, I’ve often referred to The Corkscrew Analogy or Momentum Spiral to describe a mindset of incremental improvement that’s needed to keep an
We’ve embarked on a journey of trying to plan for the future of OSS/BSS, not by predicting the future, but by seeking ways to be
As discussed in the previous article, “Future Scenario Planning: Have you given up on doing an OSS transformation? (part 1)” part of the fun of
Earlier in the week, a friend mentioned he was reading “Alchemy” by Rory Sutherland. It’s not an OSS book per se, but does provide some
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
