“I decided I was sick of trying to figure out what everybody else wanted, and I should just decide what I want, and be honest, and not spend all my time guessing.”
Katherine Heigl.
There is so much information required to build an OSS and usually not enough time to collect it. Many OSS exponents have discovered the virtues of speculation particularly when it comes to what the end users want or need. It seems that some people are lauded for their ability to speculate and extrapolate. In other words, to guess.
I have a slightly different perspective. The best in our business are the ones who are able to get closest to the users / customers and ask questions that discover the answer, particularly with enlightening questions that the questionee never even realised they had an answer for previously.
We recently discussed how the “Ultimate Game,” a study in behavioural psychology, might help to explain why there tends to be less initial animosity between
The great thing about the holiday period is you often get the chance to step away from business as usual (BAU) activities. As customer projects
Last year, we published a series of articles about the chasm that exists between OSS/BSS buyers and sellers. “The chasm” is best exemplified by the
Whilst setting up for another new initiative this week I became aware that the PAOSS blog has just ticked past 1 million words. And that’s
Here at Passionate About OSS, we are exactly that – Passionate About OSS (Operational Support Systems). We’re also passionate about BSS, NMS, or any other names you call the tools that help to operationalise your network.
